Manager Hub Operations

Education and Social Participation | Box Hill, Lonsdale Street | Maximum Term - Full-time
- Fulltime maximum term position to 31 August 2028, based at our Melbourne and Box Hill offices
- Will be required to travel between Melbourne and Box Hill (public transport is accessible)
- Annual salary is $100,790 - $111,369 + 12% super
- Other benefits include:
- Regular performance feedback and performance review process
- Supportive environment and caring work culture with work/life balance
- Cultural Diversity
- Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
- Flare Employee Discounts Program
- 17.5% Annual Leave Loading
- Employee Assistance Program (EAP)

**About the role**:
If successful, you will lead and coordinate a team within the relevant Education Hub comprising a Hub Operations Coordinator, teachers, trainers, and administrative employees. The emphasis of the position is on the implementation of the Education Strategic Plan and management required to achieve streamlined operations, quality services and financial viability. You will be managing operations in the delivery of government funded programs including AMEP, SEE, Skills First & ACFE.

**To be considered for this role, you will be able to demonstrate the following key selection criteria**:

- Degree or Diploma in Education, Business, Management or related field
- Minimum 2 years’ experience working with CALD and other clients to build settlement, employment and/or education readiness; including solid experience in providing leadership to and managing performance of a team of teachers and education support employees
- Sound knowledge of adult education delivery including face to face, online, digital and blended
- Demonstrated ability to coordinate a team of teachers and provide leadership and management of effective program development and delivery
- Demonstrated ability to effectively and efficiently plan, schedule and deliver education programs to CALD and other clients within budget constraints to meet KPIs and quality teaching and learning principles
- Demonstrated ability to manage employees including performance reviews and quality checks and demonstrated capacity to provide leadership mentoring and support
- Comprehensive understanding of the regulatory requirements - in regard to quality assurance, compliance, recording and reporting - relevant to Education Programs
- Understanding of the principles of language pedagogy, adult learning and the needs of culturally and linguistically diverse learners
- Demonstrated knowledge of relevant accredited curricula, and the ability to lead the development of contextualised learning programs
- Demonstrated business development skills in maintaining and growing current business levels according to agreed growth targets
- Knowledge and understanding of relevant communities, programs and services, and the connections applied between them
- Demonstrated ability to plan and provide individual progressive pathway counselling to assist clients to detail steps in educational and training pathways, including recognition of overseas qualifications
- Ability to lead colleagues in the use and value of an extensive range of teaching strategies and resources, including online and digital options, to optimize learning outcomes
- Extensive knowledge of the education and employment sectors to effectively drive Foundation Skills and VET programs to meet the needs of providers and individuals
- Demonstrated understanding of program development
- Your current resume
- Cover letter addressing the key selection criteria outlined above

**About us**

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights