Customer Experience Coordinator

1 week ago

Melbourne, Australia ABN Group Full time

493684
- Melbourne
- Customer Service/Call Centre
- Full-time (Permanent)

**Who are we?**

ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We lead the market in every segment from first homes to luxury residences and we exist to deliver the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.

**Why work with us?**
- Work with a high performing team who are customer obsessed.
- Enjoy our inclusive Reward and recognition programs that celebrate you.
- Take advantage of our Health and wellbeing plans that look after you, including an Employee Assistance Program
- You get to take your career anywhere you dare to dream - you own it
- Flexible work arrangements are available to support you in work and life.
- Be part of our team Volunteer opportunities with amazing charity partners.
- We have a strong and supportive leadership team with clear vision and purpose.
- We are proud of our values platform that underpins who we are and how we operate.

**What's on offer?**

We are looking for an experience **Customer Experience Coordinator** to work in out preconstruction team. This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership. You will provide an awesome customer journey by coordinating all required elements of the preconstruction workflow from sales acceptance through to construction whilst meeting expected timelines.

Responsibilities include:

- Providing exceptional customer service in the preconstruction of customers' homes
- Ensuring contracts are delivered in designated timelines.
- Supporting the coordination of jobs from sales acceptance to construction
- Communicating with key stakeholders to proactively progress jobs through the preconstruction process.

**What can you bring?**
- Passion and experience about working in the building industry.
- Being resilience and relentless when faced with challenges.
- Proactively build collaborative relationships
- An eye for detail when producing documentation.
- Ability to uplift others around and contribute the to the team culture.

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