Assistant Village Manager
1 week ago
The Business
With more than 76+ villages and 17,000 residents nationally, Keyton (previously known as Lendlease Retirement Living), is one of Australia's leading owners and operators of retirement living communities. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units who all have one thing in common: we all lead with heart, and we're committed to creating caring and fun-filled retirement communities.
Join us in this exciting period of change, now as a standalone business, focusing on what works best for our people and customers whilst continuing to build our legacy as Keyton.
The Role
An exciting opportunity has become available for an energetic Assistant Village Manager to join our dynamic team at Dee Why Gardens, a contemporary retirement village in the stunning Northern Beaches.
Our recently refurbished community centre and café/dining facilities are the heart of the community and are constantly filled with music, events and activities. The village consists of both Independent living units and Serviced Apartments (No Aged Care).
Reporting through to the Village Manager, your key accountabilities in this role will include:
- Implementing operational plans & projects- Ensuring compliance with all laws and regulations applicable to the village- Implementing company policies, strategies and plans to maintain residents’ satisfaction- Assisting with running of village events, social calendar and activities- Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance- Providing assistance with the preparation of budgets, assist with budget issues and financial processing- Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.
About you:
Your proactive and customer-focused attitude will see you succeed in the role, as well as an ability to work autonomously to deliver professional outcomes. Strong interpersonal and communication skills will be key to your success in this role as will:
- Exceptional communication and interpersonal skills- Excellent customer service skills- Excellent computer literacy - including the Microsoft Office Suite- Demonstrated experience within a similar role within the hospitality or community services/retirement sector, or demonstrate skills aligned to the role from an alternative sector.- An ability to balance different priorities and manage day-to-day expectations for the residents and their families- Willingness to learn and professionally develop, along with a proactive and can-do attitude.- Experience with budgeting (desirable)- Level 2 First Aid Certificate & CPR Certificate, or be willing to complete.
**Benefits**:
- Training and working with a supportive and fun team- Career development and growth opportunities- 18 weeks paid parental leave for primary carers- 3x extra Wellbeing days per year- Access to our Health & Wellbeing Program
Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of April-October, with supporting documentation prior to joining.
We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times. Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success.
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