Finance Officer

**Finance Officer, Ongoing opportunity based in Sydney CBD plus hybrid options**
- Opportunity to work in the DCS Portfolio Finance team supporting Service NSW
- Ongoing full-time role located in Sydney CBD
- SNSW Clerk Grade 5/6, Salary ($88,123 - $100,708) plus employer’s contribution to superannuation and annual leave loading

**About us**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better. Customer Service is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

**About the role**

In this hands-on role, you will be responsible for supporting business and financial operations across the Division and educating and supporting stakeholders to develop financial capability and improve accountability in financial business decision-making. You will be adept at balancing a range of conflicting priorities in a high workload and dynamic environment to ensure efficient and effective service delivery to achieve business outcomes.

**Some of your key tasks will include**:

- Provide back office support functions to front line staff in areas of customer payment queries with regards to DRIVES / OneGov transactions.
- Respond to chargeback requests, prepare reporting and report deductions across the various merchants.
- Consolidate daily agency payment reporting and prepare payment file for remittance
- Assist with the month end account reconciliations by closing out items and identifying reconciling items
- Provide support and respond to enquiries to ensure the provision of accurate information and quality service delivery
- Contribute to the development and update policies and procedures and provide training to support branch and operational staff performance
- Contribute to process improvement strategies to address identified inefficiencies and ensure required processes are established to meet changing needs

**About you**

The successful applicant is a well-respected professional with proven experience in a similar setting. You can demonstrate systems and associated accounting experiencing, with specialisation in reconciliation, reporting, and their financial impact on business activities.

Adept at working in a high-volume environment, you also possess stakeholder management skills and the ability to influence and advise business leaders and stakeholders. Above all, you will be highly organised and thrive on process improvement both within the team and across the department.

If you are an experienced leader with these attributes, we want to hear from you.

**What we need from you**:
To start your journey towards joining our Team, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

Salary Grade 5/6, with the base salary for this role starting at $88123 base plus superannuation

**Closing Date: 10am Wednesday 22nd January**

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process