Member Service Agent

1 week ago

Sydney, Australia Australian Military Bank Full time

Permanent opportunity for an immediate start
- Location - Wynyard
- Inbound Member Service Centre in a Mutual Bank

Since 1959, Australian Military Bank has provided members with fantastic service, great rates and competitive banking and insurance products. As a member-owned financial institution, we are all about putting members first and helping them to achieve their financial goals. We offer mortgage, consumer and credit loan facilities as well as products and services within superannuation, everyday transactions, savings, term deposits and insurance.

**Your Role**:
The Member Service Agent is also responsible for:
**Member Focus**
- First point of contact for new and existing members
- Self-service accessibility; educating and encouraging member usage of variety of digital solutions
- Contact quality - improving member experience
- Member satisfaction
- Member Verification - members are verified as per current KYC requirements

**Member Fulfilment**

Identifying opportunities to:

- Cross sell lending opportunities to the appropriate channel as prescribed by members
- Cross sell General Insurance products that meet the members needs
- Refer Superannuation products
- Increase the Retail Deposit portfolio

**Member Resolution**
- Identify and investigate member pain points or complaints
- Maintain member contact records through clear and concise feedback at each point of resolution including up to date interactions
- Working in collaboration with key stakeholders internally and externally to meet the members needs
- Correct tracking and monitoring of the member complaint and recording within the banks approved complaints registers

**About You**

To be successful in the role you will demonstrate the below key attributes and experience:

- Lending - basic understanding of lending products and services
- Sales competency
- High level of customer service and phone manners
- Tech/Digital savvy
- Ability to work in a busy environment
- Excellent communication skills (both written and verbal)
- Ability to retain, interpret and relay information
- Problem Solving
- Strong interpersonal skills with a desire to continue self-development

**Benefits**

Working with Australian Military Bank will provide you access to a great range of benefits including:

- Staff Banking product + Services discounts
- Novated Leasing options
- 4 weeks Paid Parental + Purchased Leave option
- Referral Reward Program
- Employee Assistance Program
- Annual Flu Shot + Blood Donor Leave
- Polo Shirt provided
- Service Awards

**Why Us**

Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunity nationwide and the opportunity to embrace new technologies and ways of working.

**Probity check**

As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.

This is an exciting, challenging position with the opportunity to build your career with a highly trusted mutual bank. We move quickly with our interview process, if you are keen please submit your CV today

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