Guest Service Agent

1 day ago

Sydney, Australia Crowne Plaza Hotels & Resorts Full time

Guest Service Agent Full-Time or Part-Time Opportunity Available

Are you a people person who loves creating memorable guest experiences? Join our Front Office team at Crowne Plaza Sydney Darling Harbour, where every day is an opportunity to make someone’s stay special.

As a Guest Service Agent, you’ll be the friendly face that welcomes our guests, the calm problem-solver who keeps things running smoothly, and the voice that ensures every interaction leaves a lasting impression.

**What you’ll do**:

- Deliver warm, professional service at check-in, check-out, and throughout the guest journey
- Manage bookings, payments, and guest requests efficiently and accurately
- Resolve issues with care and confidence to ensure guest satisfaction
- Work closely with other departments to create a seamless stay for every guest
- Maintain a well-presented front desk and uphold IHG brand standards

**What we’re looking for**:

- A passion for hospitality and genuine care for people
- Strong communication and multitasking skills
- Strong computer literacy and confidence using hotel or booking systems
- Confidence in handling guest enquiries and challenges
- Experience in Front Office or customer service is ideal, but not essential — we’ll provide full training
- Flexibility to work across a rotating roster, including mornings, evenings, weekends, and public holidays

**Why Join Us?**
- Be part of a globally recognised brand that champions True Hospitality.
- Enjoy competitive pay, full uniform, duty meals, and paid birthday leave.
- Global hotel and travel discounts
- Training, development, and career growth opportunities
- An inclusive, welcoming culture where you can be yourself
- Convenient location - just a 5-minute walk from Town Hall station

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

Join us and become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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