Inbound Customer Consultant

6 days ago

Geelong, Australia HAYS Full time

Work from home | Onsite in office 1 - 2 days per MONTH

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. Our Client BARWON WATER is currently seeking multiple Inbound Customer Consultants for an ongoing casual assignment.

**Your new role**

You will WORK FROM HOME, between 8 - 38 hours each week (current average of 25-30 hours) providing a high level of customer service to Barwon Water customers through handling of incoming calls, conducting contact centre operations with a focus on achieving excellent and personalised service.

Responsibilities will include:

- Handle all incoming contacts through all customer channels into Barwon Water including general, billing, faults, plumbing, development and operational enquiries
- Handle complex issues inline with established procedures and processes

**What you'll need to succeed**

To succeed, you will need:

- Excellent IT proficiency, including MS Office, Word and Excel and telephony systems
- Experience in inbound/outbound call centre environment preferred
- Exceptional communication skills, both written and verbal
- Understanding and empathetic nature with the ability to actively listen
- Ability to problem solve and a first point resolution approach
- Multi task, organised and remain calm under pressure
- Ability to work both in a team and autonomously

**Please note, you must show proof of a minimum double COVID-19 vaccination to be considered for this role

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $43.78 plus superannuation. Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

***
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2672855

  • Customer Sales Consultant

    1 week ago

    North Geelong, Australia Tango Energy Full time

    Location: North Geelong, VIC, AU, 3215- Entity: Tango Energy Australia Pty LtdCustomer Sales Consultant **About you** Tango Energy is looking for passionate, talented, and highly motivated sales professionals to join our sales team. Reporting to our Customer Sales Team Lead, the Customer Sales Consultants will be responsible for managing sales enquiries...

  • Sales Consultant | Inbound Leads | 180K+ OTE Uncapped

    1 day ago

    North Geelong, Victoria, Australia Australian Energy Upgrades Full time $133,000 - $180,000 per year

    Sales Consultant | Inbound Leads | $180K+ OTE | Join Our High Growth Phase – Be Part Of Something GreatLocation: North Geelong, VICRole Type: Full time | Office basedEarnings: Base salary plus super plus uncapped commission | OTE $133K - $180K+Earn $180K+ with qualified inbound leads, real support, career growth, and the chance to make your mark and build...

  • Customer Solutions Consultant

    1 day ago

    Geelong, Australia Red Energy Full time

    **Customer Solutions** ABOUT THE ROLE**: As a Customer Solutions Consultant, your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your main focus will be our customers. You will be working on a rotating roster, working between the hours of** 8:00am - 8:30pm Monday to Friday, and Saturday...

  • Customer Solutions Consultant

    2 weeks ago

    Geelong, Victoria, Australia Red Energy Full time

    **Taking inbound calls from existing Red Energy customers** ABOUT THE ROLE**:Your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your focus will be on our customersYou will be working on a rotating roster of 12 weeks between the hours of 8:00am - 8:30pm Monday to Friday, and Saturday...

  • Customer Solutions Consultant

    2 weeks ago

    Geelong, Australia Red Energy Full time

    **Taking inbound calls from existing Red Energy customers** ABOUT THE ROLE**: Your main role will be taking inbound calls from our existing customers and assisting them with a variety of call types. Your focus will be on our customers! You will be working on a rotating roster of 12 weeks between the hours of 8:00am - 8:30pm Monday to Friday, and Saturday...

  • Customer Service Consultant

    3 weeks ago

    Geelong, Victoria, Australia Rentokil Initial Full time

    We have an exciting opportunity available for Customer Service Consultant to join our team in Geelong on Permanent Full basis. We will provide full training so if you are looking to start your career in the customer service space then look no furtherWe do require the successful candidate to be based in Geelong, Victoria as this role will be based out of our...

  • Sales Consultant

    2 weeks ago

    Geelong, Victoria, Australia Red Energy Full time

    **Sales Consultant**Our Retention Sales Team is on the hunt for new consultants who can bring great customer service, sales skills and overall talent to the teamThis role will see you in charge of your annual earnings and utilize your people-skills to answer existing customer inbound calls with some outbound activity to mix up your day and help us maintain...

  • Customer Service Consultant Geelong

    6 days ago

    Geelong, Australia RACV Full time

    **Permanent - Full Time Position**: - **Geelong Location | Hybrid working**: - **Fantastic employee benefits** At RACV we are people who care, we’re part of people’s every day - making a positive impact in their homes, on the road and on holidays. We’ve built on our roadside history and been there for our customers and members for more than 115...

  • Customer Sales Consultant

    3 weeks ago

    City of Greater Geelong, Australia James Frizelle's Automotive Group Full time

    Peter Warren Automotive Holdings is one of Australia's largest multi-franchise automotive dealer groups. We have expanded across Southwest Sydney, Sydney's North Shore, Regional NSW, Northern NSW, and throughout Southeast Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With 2400...

  • Customer Solutions Consultant

    1 week ago

    Geelong, Australia Barwon Water Full time

    **Location**: Geelong - ** Statuses**: Flexible; Full time **About The Role** - Exciting full time role - Community values driven organisation - Flexible working arrangements **At Barwon Water, we believe that every conversation is a chance to make someone’s day better — and we’re looking for people who feel the same. If you’re naturally warm,...