Inbound Customer Consultant

18 hours ago

Geelong, Australia HAYS Full time

Work from home | Onsite in office 1 - 2 days per MONTH

**Your new company**

Hays Geelong are the preferred supplier choice to Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong and Western Victoria. Our Client BARWON WATER is currently seeking multiple Inbound Customer Consultants for an ongoing casual assignment.

**Your new role**

You will WORK FROM HOME, between 8 - 38 hours each week (current average of 25-30 hours) providing a high level of customer service to Barwon Water customers through handling of incoming calls, conducting contact centre operations with a focus on achieving excellent and personalised service.

Responsibilities will include:

- Handle all incoming contacts through all customer channels into Barwon Water including general, billing, faults, plumbing, development and operational enquiries
- Handle complex issues inline with established procedures and processes

**What you'll need to succeed**

To succeed, you will need:

- Excellent IT proficiency, including MS Office, Word and Excel and telephony systems
- Experience in inbound/outbound call centre environment preferred
- Exceptional communication skills, both written and verbal
- Understanding and empathetic nature with the ability to actively listen
- Ability to problem solve and a first point resolution approach
- Multi task, organised and remain calm under pressure
- Ability to work both in a team and autonomously

**Please note, you must show proof of a minimum double COVID-19 vaccination to be considered for this role

**What you'll get in return**

Through Hays, this role offers you an hourly rate of $43.78 plus superannuation. Temporary and Contract workers through Hays also enjoy a wide range of benefits including:

- Weekly pay cycles
- Nominated choice of superannuation fund
- Online timesheet submission and approval
- No hidden costs or payroll deductions for our services
- No invoicing required for Pty Ltd holders
- Regular contact with Geelong based consultants throughout the duration of your assignment

**What you need to do now**

***
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from a diverse background to apply.

**LHS 297508** #2672855

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