Customer Service Advisor

3 days ago

Geelong, Australia Weploy Full time

**Benefits**:

- Onsite opportunity in Geelong starting end of July 2025
- Above award hourly rate of $42.71 + Super
- Asap starts for experienced call centre specialists (ideally 1 years call centre experience within the last 2 years)
- Opportunity to gain a permanent role with one of Australia's leading Health Insurance Brands

**Your Next Role**:
**Passionate about delivering exceptional customer experiences? Love supporting customers through the good and bad? We've got you covered.**
- 4 month temp contract working full time hours each week
- Mon-Fri 8.30-5pm onsite in a modern and bright office
- Inbound contact centre role assisting existing member inquiries related to their Health Insurance policy
- Problem solving both straightforward and complex customer queries often in vulnerable situations

**Training Programme**:

- 4-6 week training programme to get you set up in the role
- Starting off in classroom based training, then eased into phone calls with team leader support. Training will be a blend of classroom learning, then putting learnings into practice, and back to classroom to gradually learn the various aspects of the role
- Supportive and bubbly team environment

**What You Need**:

- AU or NZ Citizenship or Permanent Residency
- Minimum of 1 year recent experience handling complex inbound calls (healthcare industry is a bonus)
- Confidence in working with numbers and maths
- Full-time availability across Mon
- Fri
- Happy to work onsite in the Geelong office
- Can do attitude and resilience
- Exceptional communication skills both verbally and written
- Double Vaccination is requirement of this employer

**What is Weploy?**:
Weploy is an award-winning innovator in placing talented individuals into Customer Service roles.

We have placed people in some of the biggest and fastest-growing businesses across Australia.

**We're looking for motivated, enthusiastic, customer-focused individuals with at least 1 year of contact centre experience from the last two years to join the amazing team at GMBHA Insurance based in Geelong.**

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