Customer Based Coordinator

6 days ago

Rhodes, Australia Nestle Full time

***
We have an exciting opportunity for a Customer Based Coordinator (Vendor managed inventory controller) to join our team. The purpose of this role is to be the face of Nestle for the Customer, responsible for collaborating with Customer, order management and internal, external customer alignment whilst enhancing everyday operations through efficient management of Customer Order profiles.

You will be proactive, driven, and energetic and have a proven capacity to effectively achieve positive client/customer relationships through strong negotiating or influencing skills.

This role will be based within Metcash Head office in Macquarie Park with 2-3 days in the Nestle Head Office in Rhodes as required. You will be working with both Nestlé and customer stakeholders to ensure a strong ‘on shelf availability’ of Nestlé products.

**A DAY IN THE LIFE **
Reporting to the Customer Facing Supply Chain Manager, you will be responsible for managing the customer replenishment process for Independents. Also, focusing on the highest possible service delivery and satisfaction. Responsibilities include:

- Demonstrates Cross functional alignment with DSP and Sales and integration points through customers' buying and replenishment teams.
- Efficiently manage events, promotions and new product launches and changeovers with the customers.
- Managing the collaborative planning process. This includes data review for scanned sales trends and maintaining baselines. Also ensuring trends actioned and improve Nestle forecasts.
- Drive internal and external KPI reporting for all relevant targets for both customer and Nestlé.
- Be a key contact and team member for improvement opportunities.
- Develop Customer insight to identify areas of improvement and drive the initiative for improvement.
- Monitor and improve cost drivers across both businesses, ensuring awareness of exceptions and management of issues as they arise.

**ARE YOU A FIT?**
- Demonstrated experience in a similar role and possess strong FCMG experience and knowledge.
- Exposure within Supply Chain, Finance, Sales, Customer Service is highly recommended
- Strong team player and are able to work collaboratively within a team to achieve required targets and objectives.
- Strong communication skills and flexibility are vital. You will be working closely with key customers and contacts
- Computer savvy and a confident user of the suite of MS Office programs.

**Benefits**:
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity and Inclusion initiatives and program
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted Nestlé products
- Free gym access onsite
- Parking onsite

**Applicants must have full Australian working rights

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