Head of Customer Facing Supply Chain

2 days ago

Rhodes, Australia Nestle Full time

**At Nestle**:
At Nestlé, we constantly explore and push the boundaries of what is possible with foods, beverages, and nutritional health solutions to enhance quality of life and contribute to a healthier future. We focus our energy and resources where unlocking the power of food can make the greatest difference to the lives of people and pets, protect, and enhance the environment, and generate significant value for our shareholders and stakeholders alike.

We are looking for an effective leader with impeccable customer service and a drive to succeed. The purpose of the Customer Supply Chain Manager is to drive innovative and sustainable supply chain solutions for competitive advantage. You will manage a team of Customer Based Coordinators to deliver specific customer and Service Strategies, whilst achieving optimal customer service levels and cost to serve efficiencies for these customers. You will manage your customers and be an escalation point for all their supply chain issues.

**Responsibilities Include**:

- Deliver Supply Chain value creation for Nestlé and the Customers
- Build customer trust through reliable supply, accurate analysis and insights
- Drive cross functional alignment in partnership with Sales and across Supply Chain, define and lead a common customer strategy
- Driving Service Level improvements aligned to agreed Service Strategy
- Ensure timely and accurate communication to customers in relation to unsupplied lines, delivery delays and manage exceptions to agreed business priorities
- Identify and achieving Supply Chain cost reductions
- Leverage eBusiness enablers to drive efficient and effective order management
- Develop and maintain an effective team of Customer Based Coordinators through selection, training and coaching

**Skills and Experience**:

- A passion to lead and manage 3 direct reports
- You are agile and adaptive
- An effective communicator and always remain professional
- Has successfully led projects and initiatives that require a Commercial and Supply Chain understanding and knowledge
- Demonstrated experience in Customer Service management
- Project management experience to implementation of major projects or change programmes
- Excellent knowledge of MS Office is a plus
- A degree in any business function is highly regarded

**Benefits**:

- You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.
- In addition, we offer:

- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity & Inclusion initiatives and program
- Paid parental and partner leave
- Purchase Leave Scheme
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted Nestlé products

**Our Story**:
Nestlé enjoys a reputation as one of the world’s largest FMCG companies and a leader in nutrition, health, and wellness. Our inclusive and high-performance culture is a testament to the great training, development, rewards, and recognition we extend to every member of our 5000-strong Oceania workforce.

In return you will have the chance to work with an outstanding team, and build and grow your career with an inclusive, global FMCG leader.

Nestlé Oceania supports a culture of diversity and inclusion in all that we do.

**Applicants must have full Australian working rights

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