Customer Service Coordinator

4 days ago

Rhodes, Australia IKEA Full time

**Job ID**: 308166
- **Date posted**: 12/09/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- Rosters published 4 weeks in advance.
- 15% Co-worker discount
- Subsidised meals and complimentary drinks in our Co-worker restaurant
- Free uniforms provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
- 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information
- This role is Permanent Full-time, 76hrs/fortnight
- Applications close Wednesday 24 September 2025
- This role requires the availability to be rostered shifts between 8:30am - 10:00pm, as well as three out of four weekends (both days).

**About this work area**As Customer Coordinator your responsibilities will include:

- Supervising the daily operation of the team to ensure a positive customer journey.
- Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
- Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
- Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
- Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
- Recording information accurately in the relevant systems to make improvements to the customers’ future shopping experiences.

To be considered for this role at least 1 year of experience supervising teams is required.As a Customer Coordinator you are:

- Passionate about the customer experience and home furnishings.
- Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
- Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
- Have strong attention to detail and process improvements, with high-level verbal and written communication skills.
- Adaptable, energetic, and remain calm and confident under pressure.
- You have proficient computer skills and an ability to learn and use systems and digital tools.

**We need people like you**At IKEA, work is so much more than a job. Come join us

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