
Project Coordinator
7 days ago
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**Issue Management**:
- Capture incidents in the issue log.
- Escalate incidents to relevant individuals and support teams for support.
- Coordinate with end users and support teams to capture additional details to support investigation.
- Provide ad hoc updates to relevant stakeholders on items in the issue log.
- Accurately maintain issue log with updates.
**Change Management**
- Create IT support content including:
- Reference guides
- Knowledge base articles
- WalkMe guided tours
- Create IT promotional content including:
- Workplace posts
- Basic presentations
- Maintain updates to system content as changes occur.
- Improve system content over time based on feedback from content consumers and other relevant stakeholders.
**Hardware Deployment Scheduling and Communication**
- Maintain schedule of EOL hardware to be replaced on the decided frequency (i.e. monthly / quarterly).
- Manage communications to team members advising of hardware to be replaced.
- Manage meeting invites for hardware replacement events.
- Coordinate with Digital Bar on hardware to be built.
- Support end users at hardware replacement events.
- Support the dispatch and collection of hardware at hardware replacement events.**Required Skills**:
- Tech Savvy - natural affinity with technology
- Intermediate to advanced skills in MS Excel, PowerPoint and Word
- Project Management (junior is ok)
- Strong written communication skills
- Strong customer service skills
**Experience in a similar role**
- 1 year of relevant experience.
- Freshers and IT Students are also Welcome.
**What next?**
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