Client Relationship Partner

Full-time -Permanent
Doncaster East
About Us
At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life’s stages and challenges.
Baptcare is a purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.
Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness.
About the Role
The primary purpose of the Client Relationship Partner is to generate revenue through the sale of Baptcare’s residential products and services to new customers within a designated territory. Working as part of a sales team, this position generates and converts sales leads within their territory into new Baptcare customers by adopting an engagement approach that unearths and delivers customer requirements.
This position contributes to the growth of Baptcare’s customer base through recruiting new Residential customers and building positive referral networks in the community. The overall objective is to partner with our customers to provide them with the products and services they need that will enhance their wellbeing and fullness of life in the Baptcare Community they choose to live in.
**Key Accountabilities**:
Achieve and ideally exceed annual sales, occupancy and other targets set in the assigned region/territory
Build and manage healthy waitlists for all assigned facilities, captured in Salesforce CRM
Convert leads to the waitlist or to new customers through to the signing of the contract ready for Residential Operations to fulfil.
Ensure each new customer has a positive experience through the process through to admission and satisfaction is maintained by residential operations following admission
Build the size and quality of referral networks who preferentially recommend Baptcare to prospective clients.
Contribute to the ongoing success of the Services, Sales and Marketing Unit by fostering cooperative relationships and collaborative efforts to achieve team goals including input into sales strategy, sales target forecasting, marketing insights, new products and marketing collateral as required.
Assisting the Growth Leader - Residential Services execute special projects to improve Occupancy levels
Maintain own knowledge of the market and product
Build and maintain strong internal relationships to allow the best outcomes for Baptcare to be achieved.
Operate according to Baptcare’s values, policies, procedures, and work instructions to ensure compliance with organisation and regulatory requirements, including all aspects of occupational health and safety legislation applicable to the role.
About You
Working as part of a close-knit team, you collaborate with and support others, demonstrating respect in your day-to-day actions.
**You will ideally bring the following**:
Significant experience working in a similar or Aged Care Sector role
Demonstrated customer-orientation, sales and negation skills
Excellent working knowledge of MAC process and CRM (Salesforce)
Strong working knowledge of fees/charges and legislative requirements relating to admissions/discharges in Aged Care Sector
Experience in delivering sales and marketing experiences to individuals as well as groups
Exceptional communication and report writing skills
Experience in solution-based selling based on customer needs
Strong problem-solving skills
Exceptional presentation skills
Experience working towards service and sales KPIs
Genuine desire to assist people
Flexibility in work location and requirements
Alignment and commitment to Baptcare’s Mission, Vision and Values
For You
Baptcare is focused on living our values, not just talking about them. You’ll find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
A competitive salary, plus access to the tax benefits of salary packaging and novated leasing.
Access to confidential counselling and support services.
Be part of an organisation and a team that is driven to make a difference to the lives of our vulnerable community members.
Only short-listed applicants will be contacted.
Applicants must have the right to work in Australia.
The successful applicant will be required to undergo a National Criminal History check.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs.
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