Client Support

Community Health Services inbound Contact Centre Service Consultant
- $35.50 per hour plus super with generous Not for Profit salary packaging
- A truly varied role, 0.8 Permanent part time position, Doncaster East

**About Access Health and Community**

With a history of 150 years and caring at our centre, our mission and commitment is to build healthier lives within our communities and to deliver excellent health and community services for all. We have a dedicated and experienced team of over 300 employees and 200 volunteers operating across 18 locations. Our people are the centre of everything we do, making a contribution to the wellbeing of the community every day through our work, making a difference every day to those that need it most.

**What you will be doing**
- Key Responsibilities_
- _We are seeking a Customer Service champion with outstanding customer service and interpersonal skills to offer a genuine and friendly welcoming service when engaging with our customers to connect with AccessHC services via our cloud based phone system. In addition, you will have excellent organisational skills with an eye for detail in order to provide efficient administrative support to the team and be a part of our vibrant workplace culture. With opportunities for career progression, and a work life balance with flexible working conditions, prior experience or understanding of Community Health and Allied Health services is required for this role.
- Provide a welcoming and friendly engagement with customers and stakeholders
- Book all appointments and liaise with Internal and external referrers to support clients with alternative needs and advice
- Deliver exceptional customer service to assist customers to navigate service systems and funding and initial needs assessments
- Accurate data entry in registering all client information into TRAKCare
- Liaise with Interpreter services

**What you will bring** - Key Selection Criteria**
- Experience operating telecommunication software
- Ability to establish rapport and develop respectful, professional relationships with clients, staff and partner organisations
- Have a high level of energy, enthusiasm and flexibility, along with a commitment to team work
- Demonstrated ability to work independently while managing a range of tasks
- Experience or understanding of Community Health and Allied Health Services
- A passion to deliver an exceptional customer service
- Engaging warm personality with the ability to quickly build rapport
- Emotional intelligence
- Strong organisational skills, high attention to detail, and good negotiating and problem-solving abilities Demonstrated ability to work independently and in a team environment
- Proficiency in Microsoft packages, and experience in software desirable

**AccessHC Culture & Benefits**

**The reasons why people love working at AccessHC**:
Not only will you benefit from a rewarding and challenging career; you will thrive in our collaborative and supportive culture where you will make a positive difference each day giving back to those that need it most.

**The position encompasses an extensive range of benefits that are on offer;**
- A truly supportive and valued based culture and engaged workforce
- A culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance with flexible working conditions
- An authentic focus on staff wellbeing and health
- Employee Assistance Program (EAP)
- Generous salary packaging opportunities (up to $15,990 per annum + meals/entertainment expenses)
- A commitment to ongoing professional Development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave Loading

**Access Health and Community have an authentic commitment to the health and wellbeing of our staff**:
**_Wellbeing Connector Program _**

A network of 20 peer supporters called Wellbeing Connectors that are there to talk with their colleagues about mental health

**_Personal Resilience Plans_**

Every staff member at AccessHC have the opportunity to complete a Personal Resilience Plan with the support of their manager. These plans are a proactive approach to addressing and navigating workplace stress

**_Wellbeing Information Sessions_**

Access to recorded Wellbeing Sessions: staff have access to a number of recorded sessions facilitated by experts in the field addressing self-care, vicarious trauma, compassion fatigue, burnout and dealing with difficult behaviours from clients

**_The Wellness Well_**

An internal grants program that provides staff with upwards of $5,000 to implement activities that benefit physical, social and mental wellbeing

**_Employee Assistance Program_**

We offer counselling for our people through our Employee Assistance Program (EAP). You can access up to three sessions in a 12-month period

**_Wellbeing Days_**

Available annually to all permanent and fixed term full-time and part time employees an opportunity to take a day of