Client Relationship Manager

2 hours ago

Malvern East, Victoria, Australia Opal HealthCare Full time $90,000 - $120,000 per year

"At Opal HealthCare, we know that companies don't succeed, people do."Our purpose is to bring joy to those we care for and our values of Compassion, Accountability, Respect and Excellence reflect that CARE is at the heart of everything we do. Opal HealthCare is one of Australia's leading aged care providers with over 142 Care Communities and over 20,000 team members nationwide.


Client Relationship Manager(Internally known as Customer Support Manager) About the Role: Cultivate Community and Welcome New Residents

At Opal, every new resident helps us fulfill our purpose. We are seeking a warm and organised leader to become the welcoming heart of our home.

As our Customer Support Manager, you will be the first point of contact for families, guiding them with empathy and leading our admin team to ensure our community remains a thriving and welcoming home for all.

This role is the foundation of our relationship management structure, with a clear pathway to Regional Relationship Manager, National Relationship Manager and General Manager roles.

What's on Offer:

  • Location: [[CC NAME]] Care Community, [[Suburb]]
  • Employment Type: Permanent full-time, Monday to Friday
  • Package: Attractive base salary + superannuation

  • Additional Benefits: 12% superannuation

  • Clear Career Pathway: Progress to Regional and National Relationship Manager positions.


Why Choose Opal?

 Lead with Purpose: Your work ensures our community remains vibrant and sustainable, allowing us to provide outstanding care.

 Genuine Work-Life Balance: Stable Monday to Friday hours, no weekends.

 Invest in Your Career: Access up to $15,000 for professional development via our Opal HealthCare Academy.

 Generous Referral Program: Receive up to $5,000 for successfully referring a friend.

 National Secondment Opportunities: Grow your career while exploring new locations.


Your Impact:

Be a Trusted Guide: Compassionately support prospective residents and their families, helping them find their new home and ensuring a smooth transition into our care community.

Nurture a Welcoming Environment: Lead and inspire our administration team to deliver seamless, supportive, and efficient service to residents, families, and team members.

Build Meaningful Connections: Foster lasting relationships with families, healthcare professionals, and community partners, becoming a trusted resource in aged care.

Ensure Operational Excellence: Oversee the important day-to-day functions that keep our community running smoothly, from rostering and resident communications to occupancy and accounts.


What You'll Bring:

A genuine passion for making a difference in the lives of older Australians.

Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)

Proven leadership skills with experience coaching and mentoring a team

Exceptional organisation and communication skills, with the ability to manage sensitive conversations with heart and professionalism.

An organised, empathetic nature with the ability to manage sensitive conversations


Ready to build a meaningful career with a clear path to leadership?

If you are a natural relationship-builder ready to step into a role with real impact and growth, we want to hear from you.

Apply now to take the next step in your leadership career with Opal HealthCare.

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