Service Team Manager

3 days ago

Rydalmere, Australia Johnson Controls Full time

**Job Details**

Johnson Controls is powered by your talent. We are the power behind the customer mission. Together we are building a world that’s safe, comfortable and sustainable. Our diverse global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure. We are all about improving outcomes for our partners. Tomorrow needs your talent. Tomorrow needs you. Let’s talk today.

**About this opportunity**:
Our Security Service Team is growing, and we are looking for a motivated and experienced Service Account Manager. This role will develop and manage the Service business in both recurring (Preventative Service Agreement) and non-recurring (Labour & Material) revenue streams to achieve a designated financial plan and develop profitable business with new and existing customers.

This role will provide key support to management, regarding the Service industry and growth opportunities. Provide guidance and coordination for the Service sales resources to ensure consistency with sales methodology, strategy support, and customer management. Critical to this role is managing the service delivery functions for a service team and team members which include management of customer touchpoints, WIP, L&M pipeline, PSA delivery & labour resourcing and planning. Responsible for front line employee development & coaching.

**Your responsibilities will include**:
**Service**: Lead, drive and cascade service excellence objectives to our customers and team members in line with our values.

**Customers**: Service potential customers to ensure that the company’s products and services continue to meet customer requirements and to gather information regarding future opportunities.

**Growth**: Support the Management team with the formulation and execution of the Service growth strategies.

**Mentoring/Guidance**: Mentor, influence and co-ordinate the Service team.

This role may suit you if you are currently working in an Account Manager or Service Manager role with strong knowledge and experience in Security. As a Global company we invest in ongoing development of our employees and career progression is a strong focus.

**What we are looking for**:

- 5+ years’ experience in the Security industry
- Experience in managing staff and customers
- Excellent oral and written communication skills
- Excellent attention to detail
- Proven customer-facing experience and etiquette
- Strong organizational, administrative skills and time management skills with ability to meet deadlines
- High level of expertise in MS Office software including Outlook, Word and Excel
- Capable of working efficiently in a fast pace environment and under pressure
- Ability to work effectively as a team member and independently

**_JCI’s Diversity & Inclusion _**
- Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviours we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands._

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