School Technical Officer

1 week ago

Brisbane, Australia Education Full time

This is a TO2 progression position as per the Role Description. The successful applicant will be appointed to the TO2 classification with eligibility for progression to the TO3 once specific criteria have been met or demonstrated. Please note salary rate shown is reflective of TO2 to TO3 classification range.

**Your role**:Responsibilities include**:

- Troubleshooting technical issues, installing and configuring software, warranty claims and conducting routine maintenance tasks.
- You will collaborate closely with teachers and administrators to understand their technology needs and provide timely support and training.
- You will liaise with other staff members to coordinate technology initiatives and ensure alignment with educational goals.
- Basic Hardware diagnostics and installation (Windows and Mac);
- Basic software diagnostic and support (Microsoft Products);
- Online software and cloud-based management support;
- Audio and Video setup and troubleshooting services;
- Asset management including disposing device procedures, removal of and backup of sensitive stored data;
- Setting up and maintaining Network Infrastructure;
- Server Virtualization;
- IP subnetting;
- Deploy, configure and maintain Active directory user and rights through ZTP;
- Customer service feedback processes and procedures;
- Consistent communication and working with administration in the implementation of new programs and procedures at State Schools;
- Managing of school systems, onboarding of devices and upkeep on school owned technology;
- Allocating and distribution of iPads, laptops and CFT's throughout the school;
- Use of MDM, for monitoring and updating of iPads for students and staff;
- NAPLAN preparation;
- Attendance of professional development events;
- Maintain Mitel Phone System;
- Maintain Hikvision Video Surveillance System;
- Liase with outside vendors;
- AV management in meeting spaces;
Please refer to the attached role description for any mandatory requirements for this position.

**To Apply**:

- Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history)
- Attach a 2-page response to the How you may be assessed section of the attached role description.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.
Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.
Applications from recruitment agencies will not be accepted.
When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.
Salary rate shown is reflective of full-time (1.0 FTE).
The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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