Behavioural Science Specialist

1 week ago

Sydney, Australia Insurance Australia Group Full time

Create impact as a** Behavioural Science Specialist.**
Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**YOUR ROLE**

Our Digital Customer Experience team is growing, and we are looking for a Behavioural Science Specialist to join us on a **15-month fixed term contract.** You’ll be part of a cross functional team where you’ll deliver a program of work within a given portfolio. This unique opportunity will see you perform a range of activities from rapid response recommendations and jam sessions to being accountable for full behavioural defining, diagnosing, designing, and testing. You’ll work closely with other capabilities such as UX, service design, digital content and will both represent and be supported by your home team of behavioural scientists.

You’ll showcase your behavioural insights skills by carrying out behavioural audits of existing online flows, identifying pain points, behavioural barriers and opportunities for optimisation and provide recommendations backed by behavioural science evidence or rationale. You’ll be familiar running randomised control trials, where appropriate, to determine which redesigns are likely to work best and measure our impact.

**ABOUT YOU**
- Expertise in designing experiments, analysing results, and interpreting the findings
- Experience working in a corporate environment, ideally within financial services and/or digital delivery
- Ability to manage trade-offs and work within constraints and to scope the work, identifying the best activities to do given the objectives of the portfolio squad and any time/resources constraints
- Excellent collaboration and communication with colleagues and stakeholders
- Comfortable explaining behavioural science processes and rationale to a non-specialist audience
- Master’s level or equivalent academic qualification in behavioural science or related field

Applications close **Wednesday, 26 of April at 23:59pm.**

**ABOUT US**
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you can enjoy**:

- Grow your financial future with 13% superannuation as standard
- Access up to 50% off home, motor and small business insurance.
- Flexibility and support so you can live life to the full.
- Carers and parents hub and support.
- Join great employee network communities.
- Receive meaningful recognition through an award-winning system.

We’re committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. You can find our Reconciliation Action Plan on our company website.

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