Application Support Analyst

2 days ago

Hawthorn, Australia Inlogik Full time

At Inlogik, we’re proud to be a global leader in Corporate Credit Card and Expense Management solutions, empowering businesses across 30+ countries. Our innovative products drive efficiency and transparency, making a real difference in how organisations manage their finances.

We have a fantastic opportunity for an Application Support Analyst to join our Melbourne Team.

This is a hybrid role with minimum 2 days per week in our Hawthorn office and you will need to be available for weekend health-checks on a rotational roster.

**About the role**:

- Provide excellent customer support while assisting with the configuration and troubleshooting of products.
- Proactively monitor the support ticketing management system and support inbox, and respond to customer issues within agreed timeframes.
- Manage file and document transfer between Inlogik & Clients and remediate issues as required.
- Perform scheduled daily checks accurately and on-time.
- Assist with the management and troubleshooting of day-to-day issues that arise with the delivery of Inlogik products to our customers.
- Investigate, reproduce and document issues reported by clients.
- Provide technical pre-sales, implementation, and client management assistance to the Inlogik Sales Project and Account Managers.
- Deploy bespoke client deliverables to existing clients as requested.
- Contribute to technology/process advancement in the Inlogik Group including review of product documentation/training material and provide feedback/recommendations for improvement to technical writers.

**About you**:

- Knowledge with web programming languages either HTML, CSS or other.
- Troubleshooting and problem
- solving experience.
- Experience/ knowledge in writing MS -SQL queries and interacting with databases.
- Understanding of monitoring tools.
- Understanding of business intelligence reporting.
- You have a passion for technology.
- Have excellent written and spoken communication skills, with the ability to describe technical concepts simply to non-technical people.
- Drive for continuous learning and improvement in day-to-day activities and overall learnability.

**Inlogik Benefits**:

- Flexibility & Autonomy: Enjoy a flexible schedule that works for you.
- Competitive Remuneration: Receive a rewarding salary package.
- Hybrid Working: Balance your work and personal life with our adaptable arrangements.
- Novated Lease Options: Drive your dream car with ease.
- Social Activities: Participate in inclusive team and company events.
- Health & Well-being: Access wellness programs that support your health.
- Recognition Programs: Celebrate your achievements and contributions.
- Supportive Environment: Join a culture that values your growth and success.
- Excellent Culture: Be part of a thriving organization with a 4.3-star Glassdoor rating, where diversity and inclusion are a priority.

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