Ict Support Technician

**About Us**

Hong Yuan Constructions Pty Ltd (HYCON SA) is a leading construction company based in Adelaide, South Australia, delivering high-quality residential and commercial projects since 2008. As we expand into the modular and prefabricated housing sector, we are developing a scalable **online digital platform** to streamline the modular home design, ordering, and delivery process.

Our vision is to revolutionize how modular homes are bought and built - integrating design, documentation, ordering, and project tracking into one user-friendly online system.

**Position Overview**

We are currently seeking an **ICT Support Technician** to support the development and deployment of our **Modular Housing Digital Platform**. You will play a key role in building and maintaining the **Online Ordering System**, collaborating with internal stakeholders and external development partners to deliver a secure, scalable, and customer-friendly digital experience.

This is an ideal role for a tech-savvy individual with strong problem-solving skills and a passion for modern web technologies.

**Key Responsibilities**
- Assist in the development and implementation of the **Online Ordering System** for modular homes
- Provide technical support for web-based systems and digital tools used in the Modular Housing Platform
- Support backend and frontend development tasks (collaborating with developers or managing external vendors)
- Ensure seamless system integration for user authentication, secure document uploads, and online payments
- Monitor system performance and troubleshoot issues across the platform
- Assist with data management, user access controls, and platform documentation
- Maintain regular updates, system backups, and ensure cybersecurity protocols are followed
- Provide technical support and assistance across the company in person, remotely and via phone;
- Undertake diagnosis and resolution of technical problems, and identify software and hardware requirements to provide solutions;
- Install and configure appropriate computer hardware, software, systems, networks, printers and scanners to enhance work efficiency;
- Respond in a timely manner to service issues and requests;
- Monitor and maintain computer systems and networks, design and maintain company's website;
- Maintain, support and repair technical equipment, including desktops, laptops, printers, modems, projectors and other technical terminals;
- Assemble, install, examine, test and maintain electronic or computer equipment and devices;
- Research equipment, software or other solutions and recommend improvements;
- Other duties as assigned. We may also assign you other duties, where reasonable for your position, training and experience.

**Essential Skills & Qualifications**
- Tertiary qualification or equivalent experience in ICT, Computer Science, or related field
- Experience with one or more web development frameworks (React.js, Vue.js, Node.js, Laravel, etc.)
- Familiarity with cloud platforms (Firebase, AWS, Vercel)
- Basic understanding of databases (MySQL, MongoDB, or Firestore)
- Strong communication skills and ability to work independently or in a small team
- Knowledge of UI/UX principles and tools (e.g., Figma) is a plus
- Ability to manage tasks, meet deadlines, and work in a fast-paced environment

**Desirable**
- Previous experience in real estate, construction tech, or e-commerce platforms
- Exposure to Stripe or other online payment systems
- Knowledge of document management systems or workflow platforms
- Interest in sustainable housing, modular construction, or smart-home technology

Pay: $77,000.00 - $81,000.00 per year

Work Authorisation:

- Australia (required)

Work Location: In person