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ICT Service Desk Analyst
2 weeks ago
A contract till the end of January 2026 for a Service Desk Officer based in McLaren Vale
Your new company
Our client is a well-established educational organisation committed to delivering high-quality learning experiences supported by robust technology infrastructure. The ICT team plays a vital role in ensuring seamless digital operations across the campus, supporting both staff and students.
Your new role
We are currently seeking a Level 1 ICT Support Technician to join the team on a contract until the end of Jan 2026. This role involves providing technical support across hardware, software, and network systems, with a strong focus on maintaining service continuity and minimising disruption to teaching and learning.
Key Responsibilities:
- Provide Level 1 support to staff and students
- Troubleshoot and resolve IT issues across hardware, software, and networks
- Escalate complex issues while maintaining ownership of service requests
- Maintain and update ticketing systems and documentation
- Align work with service level agreements and ICT policies
- Participate in proactive and project work during school holidays
What you'll need to succeed
Tertiary qualifications in IT or a related field (preferred) ITIL Foundation certification (strongly encouraged)
Prior experience in a support role
Strong customer service and communication skills
Familiarity with Mac systems (80% user base) and Windows (20%)
Excellent time management and attention to detail
Experience in an education environment is a plus.
What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on or for further information.
At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#2948901
