ICT Service Desk Analyst

4 days ago

Adelaide, South Australia Jobs via eFinancialCareers Full time $60,000 - $80,000 per year

A contract till the end of January 2026 for a Service Desk Officer based in McLaren Vale
Your new company
Our client is a well-established educational organisation committed to delivering high-quality learning experiences supported by robust technology infrastructure. The ICT team plays a vital role in ensuring seamless digital operations across the campus, supporting both staff and students.

Your new role
We are currently seeking a Level 1 ICT Support Technician to join the team on a contract until the end of Jan 2026. This role involves providing technical support across hardware, software, and network systems, with a strong focus on maintaining service continuity and minimising disruption to teaching and learning.

Key Responsibilities:

  • Provide Level 1 support to staff and students
  • Troubleshoot and resolve IT issues across hardware, software, and networks
  • Escalate complex issues while maintaining ownership of service requests
  • Maintain and update ticketing systems and documentation
  • Align work with service level agreements and ICT policies
  • Participate in proactive and project work during school holidays

What you'll need to succeed
Tertiary qualifications in IT or a related field (preferred) ITIL Foundation certification (strongly encouraged)

Prior experience in a support role

Strong customer service and communication skills

Familiarity with Mac systems (80% user base) and Windows (20%)

Excellent time management and attention to detail

Experience in an education environment is a plus.

What You Need To Do Now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Ravindu Tharuka on or for further information.

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.#2948901

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