Group Manager Vic

3 days ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to optimise group performance by ensuring performance targets, continuous improvement and organisational objectives are met while providing a high level of customer experience delivery to our stakeholders.

The Group Manager will also develop, implement, forecast and drive the strategic direction, performance and sustainability of the Self Insurance VIC team while overseeing a scalable, efficient and collaborative customer-centric operating model.

This will be a permanent, full time position based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILTIES
- Ensure team achieves performance and KPI targets as part of the BU performance framework
- Utilise customer satisfaction and the customer experience and identify opportunities to enhance communication and services - utilising the continuous improvement channels to plan and implement change
- Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs.
- Drive continuous improvement and innovation. Maintain awareness of industry developments and trends and respond effectively to changes.
- Manage and oversee budget expenditure, conducting regular reviews against plan and budget and taking corrective actions as required.

ABOUT YOU
- Strong experience within a Personal Injury Claims Management background.
- Demonstrated experience in a similar Manager role, working within a fast-paced business environment
- Ability to create and maintain strong relationships at a senior level with all stakeholders, internal clients and the management team in line with our values and behaviours.
- Strong experience in leading and coaching capacity - managing a team or teams.
- Strong negotiation, influencing and problem solving skills.
- Ability to deal with conflicting demands ensuring key priorities and deadlines are met.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

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