Customer Service Officer

**Department for Infrastructure and Transport**
**Job reference**: 692001
**Location**: 5000 - ADELAIDE
**Job status**: Casual
**Eligibility**: Open to Everyone

The Department for Infrastructure and Transport connects South Australians to keep our State moving. We want every South Australian to easily access the services they want, the transport they rely on and the infrastructure they need.

For us, it’s personal. We feel it because we live it. We know the projects and services we work on today must deliver for South Australia’s future.

We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

**The Opportunity**
We are looking for dynamic, customer-focused individuals to join our Customer Care Team, supporting the South Australian community and its visitors through the Adelaide Metro Infoline and InfoCentre.

This frontline position spans multiple service platforms and operates on a seven-day roster between 7:00am and 8:00pm, with extended hours during major events. If you're enthusiastic about helping people and enhancing public transport experiences, we encourage you to apply.

Contracts may be offered on a casual (up to 15 hours per week) period of 12 months.

**First induction group**:
Commencement date 07/10/2025
Commitment to entire training period 07/10/2025 - 24/10/2025

**Second induction group**:
Commencement date 13/10/2025
Commitment to entire training period 13/10/2025 - 30/10/2025

**About You**
To be successful in this role, you will bring a strong customer-first mindset and a collaborative approach to teamwork. You will demonstrate:

- Excellent communication skills, with the ability to clearly convey information to a wide range of customers.
- A passion for delivering responsive, helpful service that makes a real difference in the community.
- Confidence in resolving queries and handling challenging situations with professionalism and empathy.
- A team-oriented attitude, sharing knowledge and contributing to group success.
- Flexibility and adaptability to new communication tools and technologies.
- The ability to multi-task effectively across service channels including phone (inbound and outbound), in-person enquiries, and written correspondence.

The Adelaide Metro InfoLine and InfoCentre operate seven days a week from 7:00am to 8:00pm, with extended hours during special events. The team supports a wide range of community activities including the Adelaide Fringe, AFL and cricket seasons, the Royal Adelaide Show, concerts, and cruise ship arrivals.

This role offers a flexible working environment with varied hours to suit your lifestyle. If you are committed to delivering outstanding service and want to positively impact our community’s transport experience, we’d love to hear from you.

**Special Conditions**
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment with the Department for Infrastructure and Transport, which must be renewed every five years before expiry.
- The Customer Service Officers may be rostered over seven (7) days, with usual working hours 7am - 8pm every day (7am-12:15am on special event days).
- Some out of hours and weekend work, along with some intra/interstate travel may be required.

**Remuneration**
ASO2 - $58,709 to $63,154 pa + superannuation.
This salary will be adjusted accordingly for casual employees, with a 25% casual loading per hour.

**Tenure**
Casual (Up to 12 months)
Multiple Vacancies

**Enquiries**
Stan Conway-Lyden
Workforce Coordination Lead
Telephone: (08) 7133 2603

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a CV and a cover letter of no more than two pages addressing the selection criteria in the attached role statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement - Customer Service Officer (ASO2)

**Applications close**: 01/09/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.