Customer Service Officer

**Company Description**
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support. Additionally, mlcoa is an established premier international provider of independent medical opinions and specialist services, serving insurers, private and government employers, self-insured companies, and the legal profession.

We are seeking an **experienced** Customer Services Officer who enjoys a busy and fast paced environment. We are seeking a Customer Services Officer who is a hard worker, purpose-driven, enjoys continuously learning, is agile, flexible and most importantly... enjoys a great workplace culture and environment, with great people.

Reporting to the General Manager South Australia and supervised by the Team Leader, you will be responsible for supporting medical specialists in the provision of ensuring smooth booking of appointments and submission of paperwork, while also ensuring customers are given correct booking advice and providing suitable appointment arrangements with our extensive specialist consultant team. **REF8315L**
**Job Description** Responsibilities will include but are not limited to**:

- Liaising with specialists to assist in managing appointments and trouble shooting as needed
- Liaising with customers to book the correct specialist for the case at hand
- Scheduling of appointments
- Maintaining busy inboxes, with queries and services
- Communicating clearly to customer information and advice
- Undertaking other tasks as needed including administration tasks, reception duties and chaperoning

**Qualifications** To be considered for this role you will have**:

- Demonstrated experience as a claims officer or case manager with an insurer, or rehabilitation provider or claims agent
- Demonstrated experience in the provision of excellent customer service with a 'can do' attitude
- Excellent verbal, written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic, friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
**Additional Information**
**_
Why join us?_**
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave.
- Employee Referral Program - Be rewarded for successfully recommending great talent.
- Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
- Employee Referral Program - Be rewarded for successfully recommending great talent.
- Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

**You are welcome here.**

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.