Service Manager

1 week ago


Fremantle, Australia Cocoon Group Services Full time

**Service Manager (Permanent Full-time)**

Western Australia

**Position Purpose**

The purpose of this role is to lead operational teams, ensuring services reflect customer needs and deliver agreed quality outcomes for customers and the organisation. Service Managers handle and resolve client queries, develop strategies for the improvement of service delivery to our participants, lead and educate client services staff, maintain business relationships with various stake holders. This unique role is responsible for the full operation of staff rostering and adjustment, management of staff and data/records, full function and operation of accommodations and other service sector, while ensuring that the health and well-being of staff and participants are addressed. The job holder requires a certain level of accuracy and accountability for the smooth running of their respective department.

**Main Tasks Include**

**Client Intake and Assessment & Support**:

- Able to provide rostered hands on supports with the participants.
- Facilitate the intake and assessment of new clients to the service by: liaising with families, NDIS representatives and allied health professionals to process and receive new referrals.
- Negotiating funding and service arrangements for transitional support in line with NDIS price guide.
- Ensuring adequate information is gathered regarding the individuals’ immediate support requirement. Develop support plans for each individual once accommodation commences by: undertaking detailed assessment of everyone to ensure the “best fit” in the development of support plans to address their personal, health and skill development needs.
- Developing documentation procedures for staff and review processes to ensure the ongoing monitoring and evaluation of outcomes
- Communicating with staff the objectives and strategies for each support plan and the documentation required.
- Ensuring strength-based approaches and least restrictive practices are an integral part of everyone’s support plan regarding the provision of daily living support.

**Staff Management**:

- Ensure the coordination, guidance, support and performance management of individual staff members, students (including work experience placements) and volunteers by: providing a positive and safe work environment and a team approach. Adhering to and leading the team to work towards the objectives of individuals’ support plans.
- Adequate staff rostering as per the client needs.
- Committing to, and leading, positive behaviour support strategies and practices.
- Ensuring staff performance is in line with the objectives of the organisation and within the parameters of their position descriptions and relevant awards.
- Providing on the job training and ongoing supervision and support.
- Ensuring that staff maintain all employment pre-requisites and participate in mandatory training.
- Conducting staff performance appraisals and identifying support and training requirements for staff as well as implementing strategies.

**Data and Records Management**:

- Comply with legislative and administrative requirements in the creation, handling and reporting of information regarding individuals, staff, volunteers, and service delivery by:

- Adhering to Cocoon SDA Care polices relating to confidentiality and records management.
- Ensuring that information and data collected is accurate and up to date.
- Providing reports as requested for the purposes of research, funding requirements and service evaluation and development.
- Ensuring that required statistical information and other administrative records are adequately maintained and reported on.
- Ensure support workers are logged in and out daily.

**About you**

**We are seeking someone who must have the followings**:

- STA, MTA and SIL Experience
- Service management experience
- Min 3 years NDIS experience
- In home and Community Participation coordination experience
- Excellent Rostering and time management.
- To go above and beyond with quality services
- Essential stakeholder relationships and communication skills
- Experience in ROC, Restrictive Practice and high medical needs
- Experience in NDIS Compliance

**What’s in for you?**
- Growing organisation, with lots of internal opportunities for promotion
- Job stability and the chance to make a real impact.
- you will receive a competitive remuneration package with a performance-driven bonus and flexible work arrangements.

**Only shortlisted applicants will be contacted.**

**(No recruitment agencies please)



  • Fremantle, Australia Monsterball Amusement & Hire Full time

    Monsterball Amusements & Hire is the leading inflatable amusements provider in Western Australia and Northern Territory. We organise events all over Perth metro and regional WA as well as manage our NT branch. We have a large variety of inflatables including obstacle courses, water slides, climbing walls, bucking bulls, and of course bouncy castles that we...

  • Av Service Manager

    5 days ago


    Fremantle, Australia Austcorp Executive Full time

    Great culture - fun team with stability, flexibility and a great reputation - Office based SOR with some travel to metro sites - Salary $85k + Super + Car **The Company**: Join a great business with strong client delivery focus, yet relaxed culture and very low turnover. This business is looking for an addition to their stable team to contribute to...

  • Service Manager

    4 days ago


    South Fremantle, Australia Auto Masters Australia PTY LTD Full time

    $90k - $120k + monthly performance bonus - Fuel card provided - Family owned workshop As the Service Manager you will be responsible for running our South Fremantle workshop to ensure profitability and customer satisfaction. The role requires confidence and the ability to thrive in a busy environment. You will need to be experienced, customer-focused,...

  • Club Services Manager

    2 weeks ago


    North Fremantle, Australia Regis Aged Care Full time

    **Club Services Manager** - National “for purpose” Aged Care company - Permanent full-time opportunity - North Fremantle, Western Australia **About us** Regis Aged Care is Australia’s largest provider of aged care services, with over 6,000 residents across 64 Residential Aged Care Homes, Retirement Villages and in-Home Care services in all states...


  • North Fremantle, Australia Retailworld Resourcing Full time

    **Service Delivery Manager** Exciting Opportunity in a Rapidly Growing Environment **About the Company**: Our client, a leading kitchenware and homeware retailer based in Australia, is seeking a passionate and dynamic Service Delivery Manager to join their innovative team. With 18 stores nationwide and a thriving online presence, they are committed to...

  • Project Officer

    2 weeks ago


    Fremantle, Western Australia South Metropolitan Health Service Full time

    This is a recruitment pool for Permanent Full Time and Fixed Term Full Time positions, with the possibility of extensions and/or permanency.South Metropolitan Health Service (SMHS) offers opportunities where jobs become careers, passion finds its purpose, and your voice finds its place. Are you ready to contribute to community health by providing excellent...

  • Enrolled Nurses

    3 weeks ago


    Fremantle, Western Australia South Metropolitan Health Service Full time

    Salary: RN Level 1 - $79,755 - $102,048 p.a. pro rata and EN Level 1 $1,396.76 - $1,476.11 per weekLocation: Murdoch and FremantleUnit/Division: South Metropolitan Health Service > Fiona Stanley Fremantle Hospital GroupWork Type: Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part TimeBefore you apply for this...

  • Enrolled Nurses

    2 weeks ago


    Fremantle, Western Australia South Metropolitan Health Service Full time

    Salary: RN Level 1 - $79,755 - $102,048 p.a. pro rata and EN Level 1 $1,396.76 - $1,476.11 per weekLocation: Murdoch and FremantleUnit/Division: South Metropolitan Health Service > Fiona Stanley Fremantle Hospital GroupWork Type: Casual, Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part TimeBefore you apply for this...


  • Fremantle, Western Australia South Metropolitan Health Service Full time

    Consultant - Surgeon - Orthopaedic SurgeryJoin to apply for the Consultant - Surgeon - Orthopaedic Surgery role at South Metropolitan Health ServiceConsultant - Surgeon - Orthopaedic Surgery1 week ago Be among the first 25 applicantsJoin to apply for the Consultant - Surgeon - Orthopaedic Surgery role at South Metropolitan Health ServiceMedCareersWA Ref No....


  • Fremantle, Australia Hougoumont Hotel Full time

    Hotel Guest Services Extraordinaire - Casual or Permanent Part-time Position The Hougoumont Hotel is a modern, boutique hotel located in the center of Fremantle. We are currently seeking a real enthusiast, experienced, friendly, outgoing, and highly customer service-orientated Guest Extraordinaire Services Agents to join our Fun-tastic Team. We need you...