Tenant Services Manager

2 days ago

Fremantle, Western Australia Gough Recruitment WA Full time $60,000 - $80,000 per year

Our Client

  • A long-established, well-reputed real estate agency with a strong presence in the South East Corridor.
  • A well-retained team, with several staff having been with the business for 10+ years.
  • Strong systems, quality controls, and ongoing training that provide a solid framework for success.
  • A professional, well-run office that values both clients and staff, creating a supportive and positive workplace culture.

The Position

  • Full-time, in-office role providing essential support to the Property Management team by actioning all tenant-related enquiries. This position is office-based with no final bond inspections, viewings, or routine inspections, though occasional coverage may be required.
  • Facilitate smooth tenant inductions for all new occupants, ensuring a positive move-in experience.
  • Oversee and coordinate tenancy processes including new leases, vacates, renewals, break leases, inspection scheduling, pet applications, and related administration, using established checklists to maintain consistency and accuracy.
  • Provide tenant support for general enquiries and rent-related questions, offering guidance and assistance as needed.
  • Support with tenancy application processing.
  • Manage incoming tenant phone calls and office walk-ins, ensuring timely and professional responses.
  • While not directly responsible for maintenance, assist tenants by guiding them on how to submit requests and provide support when required.
  • Work collaboratively as part of a dedicated Tenant Services team, delivering exceptional service and support to both tenants and the wider Property Management team.

The Criteria  

  • Minimum of one-year previous experience in property management.
  • Current PM Registration and driver's license
  • Strong admin and customer service
  • Excellent time management and care factor

The Benefits

  • Competitive pay, dependent on experience
  • Innovative technology, checklists, and streamlined systems to support your work
  • Supportive leadership team with an open-door policy and a deep understanding of property management
  • Celebration of team milestones and achievements, promoting a positive and collaborative workplace

Please call Gill Harton@ GOUGH on or simply hit APPLY NOW. 

All applications to Gough Recruitment stay confidential and will not be discussed with anyone outside of Gough Recruitment without your consent.

SCR-gillian-harton

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