Casual -officer, Prospective Student Enquiries

3 days ago

Burwood, Australia Deakin University Full time

**Job no**: 574144
**Work type**: Casual
**Location**: Melbourne - Burwood
**Categories**: Student Services

**Salary Rate**: HEW 5 (54.57 per hour + 11% superannuation)

**Employment Type**: Casual

**Location**: Melbourne Burwood campus +hybrid work arrangements

**About the role**:
**To be successful, you'll have**:

- Appropriate tertiary qualification or equivalent; or
- Minimum 2 years experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required

**Your key responsibilities will be to**:

- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others

**About us**:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

**Applications for this position close on 10-07-2025. Please submit your updated resume and 1 page cover letter.**

**Advertised**: 25 Jun 2025 AUS Eastern Standard Time

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