Casual -officer, Prospective Student Enquiries

3 days ago

Burwood, Australia Deakin University Full time

**Job no**: 574144
**Work type**: Casual
**Location**: Melbourne - Burwood
**Categories**: Student Services

**Salary Rate**: HEW 5 (54.57 per hour + 11% superannuation)

**Employment Type**: Casual

**Location**: Melbourne Burwood campus +hybrid work arrangements

**About the role**:
**To be successful, you'll have**:

- Appropriate tertiary qualification or equivalent; or
- Minimum 2 years experience in both sales and customer service provision, including high level interpersonal skills, the ability to master content knowledge across a broad range of course and policy areas, and the ability to respond to people confidently, positively, and with respect while maintaining confidentiality when required

**Your key responsibilities will be to**:

- Ensure all inbound and outbound enquiries are recorded, reported and resolved in a timely manner
- Achieve set targets in regards to data collection, call success and attempt rate, lead generation and conversion
- Consult with available sources to gather relevant information and seek the expertise and advice of other people as appropriate
- Clarify expectations and respond promptly to client requests, queries, or complaints to ensure client needs are met to agreed standards and timelines
- Build productive relationships with a diverse range of existing stakeholders and actively seek to maintain positive relationships
- Recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others

**About us**:
The flexible learning options we provide our students and our diverse team of professionals and academic experts has enabled us to achieve a 5-star rating by the prestigious university ranking organisation Quacquarelli Symonds. For eight consecutive years, we've achieved the highest level of overall student satisfaction among Victorian universities. We have a network of campuses, learning centres and research centres across Victoria and corporate offices in Melbourne, China, Indonesia, India and Sri Lanka. Our online Cloud campus provides more than 13,000 students with access to state-of-the-art digital tools and direct access to world-renowned academics. As a Victorian university with a global impact, Deakin is translating its research into commercial outcomes that will help drive innovation for Australia’s economy.

**Applications for this position close on 10-07-2025. Please submit your updated resume and 1 page cover letter.**

**Advertised**: 25 Jun 2025 AUS Eastern Standard Time

  • Casual Professional, Prospective Student Enquiries

    2 days ago

    Burwood, Australia Deakin University Full time

    **Job no**: 569369 **Work type**: Casual **Location**: Melbourne - Burwood **Categories**: Administration, Student Services **Salary Rate**: Casual HEW 5 (52.47 per hour + 11.5% superannuation) **Employment Type**: Casual - Approx 1-2 shifts a week **Location**: Burwood (hybrid) **About the role** The role also includes liaising with faculty...

  • Student Support Officer

    2 weeks ago

    Burwood, Australia Salisbury College Australia Full time

    Salisbury College Australia (SCA) is a vocational college in the heart of Burwood, consisting of state-of-the-art facilities for our students and employees. We deliver English courses and Vocational courses for international students. Currently we are looking for a **Student Support Officer** who is passionate about the student experience and is always on...

  • Marketing Officer

    1 day ago

    Burwood, Australia Waratah Polytechnic Pty Ltd Full time $60,000 - $90,000 per year

    Location: Burwood - OnsiteEmployment Type: Full-Time or Part-TimeAbout Waratah PolytechnicOur college is a leading CRICOS Registered Training Organisation offering a range of trade qualifications designed to meet industry needs, committed to delivering innovative, industry-relevant learning experiences. We pride ourselves on fostering academic excellence and...

  • Student Adviser

    2 weeks ago

    Burwood, Victoria, Australia Deakin University Full time $83,407 - $93,907 per year

    Job no: 577473Work type: Full-timeLocation: Melbourne - BurwoodCategories: Administration, Student Services, Customer ServiceBased at our Melbourne, Burwood Campus + hybrid work arrangementsFull-time and continuingHEW 5 $83,407 - $93, % Superannuation (pro rata, part time)Flexible Ordinary Hours Span (10.15am to 7.00pm) Monday am to 7.00pm Tuesday, Wednesday...

  • Student Counsellor

    2 days ago

    Burwood, Australia Navitas Full time

    **About the role** **Key Responsibilities** - Provide welfare counselling to students on matters such as academic progression and policy, and pastoral care issues including living skills, cultural adjustment, health issues, dealing with study and social stress and anxiety, accommodation, employment, personal crisis as well as advice on College/Campus and...

  • Coordinator, International Student Support

    2 weeks ago

    Burwood, Victoria, Australia Deakin University Full time $105,933 - $116,000 per year

    Based at our Melbourne, Burwood Campus + hybrid work arrangementsFull-time and continuingHEW 7 $105,933 - $116, % Superannuation (pro rata, part time)Why work with us?At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to...

  • Admissions Administrator

    2 days ago

    Burwood, Australia Presbyterian Ladies' College Full time

    **Leading independent girls school in Melbourne’s east** - **Join our collaborative and supportive Admissions team** - **Onsite at our easy-access, picturesque campus in leafy Burwood** PLC is a leading ELC to Year 12 Christian independent day and boarding school with a focus on the development of the whole person that includes an outstanding academic...

  • Head Administrator

    2 days ago

    Burwood, Australia MLC School Full time

    **Type**:Permanent, ongoing **Closing Date: 21 January 2025** MLC School is looking for an experienced and organised **Head Administrator (Music)** who will support our vision to educate and inspire young women to be fearless thinkers with moral courage and compassion to be agents of change in their own lives and in the lives of others. **About MLC...

  • Administration Officer

    3 days ago

    Burwood, Australia Deakin University Full time

    **Job no**: 576220 **Work type**: Full-time **Location**: Melbourne - Burwood **Categories**: Administration - Based at our Melbourne, Burwood Campus + hybrid work arrangements - Full-time and fixed-term until 23rd December 2025 - HEW 5 $83,407 - $93,548 + 17% Superannuation **Why work with us?** At Deakin you will have access to benefits such as a variety...

  • Casual Art Tutor

    1 day ago

    Burwood, Australia MLC School Full time $60,000 - $80,000 per year

    Location:MLC SchoolEmployment Type:CA - CasualDepartment:Co-CurricularClosing Date:15 Oct 2025Casual Art TutorMLC School is looking for casual art tutors who will support our vision to educate and inspire young women to be fearless thinkers with moral courage and compassion to be agents of change in their own lives and in the lives of others.About MLC...