Student Adviser

Job no: 577473

Work type: Full-time

Location: Melbourne - Burwood

Categories: Administration, Student Services, Customer Service

• Based at our Melbourne, Burwood Campus + hybrid work arrangements
• Full-time and continuing
• HEW 5 $83,407 - $93, % Superannuation (pro rata, part time)
• Flexible Ordinary Hours Span (10.15am to 7.00pm) Monday am to 7.00pm Tuesday, Wednesday and Thursday – 10.20am to 7.00pm, and Saturday 10.00am to 2.00pm

Why work with us?

At Deakin you will have access to benefits such as a variety of leave options including generous parental leave and the ability to purchase additional leave; flexible working arrangements to help manage your work-life balance; ongoing learning and development opportunities to grow your career; an inclusive and supportive culture and environment to work in, both online and on campus.

Who are we?

Deakin is a cutting-edge public university in Victoria, revolutionising education with 61,000 students across seven campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India and our dynamic online Campus. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.

As a Student Adviser, you will:

• Provide information, advice and support to students
• Provide resolution to complex student enquiries
• Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
• Review, evaluate and implement systems, process and practices to improve response times, increase equality, reduce costs and foster a culture of customer service excellence
• Coach, guide and support team members as needed to deliver against individual, team and University goals and recognise the importance of teamwork and of effective communication amongst team members and build rapport within immediate team in ways that are respectful and inclusive of others

To be successful, you'll have:

• Completion of a Degree without subsequent relevant work experience; or
• An equivalent combination of relevant experience and/or education/training
• Experience in administration and related activities in a large organisation with complex administrative structures, policies, and procedures
• Customer services experience, preferably in a tertiary educational institution
• Experience in operating in a high-pressure diverse environment, involving face to face, phone, and written issues

Here's how to apply:

Please submit your updated resume along with a short cover letter outlining your relevant skills and experience by clicking the 'Apply' button.

For a confidential discussion regarding this role, please contact Andrea Fyfe (Manager, Student (Contact Centres)) on

Applications for this position close on Wednesday 15 October.

Are You Ready?

Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.

We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come, and stay at Deakin and contribute to our ongoing success.

We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.

Advertised: 08 Oct 2025 AUS Eastern Daylight Time

Applications close: 15 Oct 2025 AUS Eastern Daylight Time