Application Support Analyst

2 weeks ago

North Sydney, Australia WorkForce Software Full time

You won’t find strict rules about dress code, and we’re not hung up on certain terms, business philosophies, or work styles. We value effort, positivity, and collaboration. As a software company, founded by techies, we’ve got an unending appetite for the cutting edge. Competing against products from much larger firms challenges us to design the next great technology, a step ahead of everyone else If you like learning, tinkering and testing, then we’d like to hear from you

WFS: A WorkForce Software Company (WFS Australia) is a leading provider of cloud-based workforce management solutions for Australian and New Zealand employers. The Company’s Time & Attendance, Forecasting & Scheduling and EmpLive suites enable organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue.

**Responsibilities**:

- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Contribute to customer self-help by authoring relevant knowledge base content

**Requirements**:

- Prior technical/system support experience in a customer-facing role is highly preferred
- Experience with SQL and writing complex queries desired
- Excellent oral and written communication skills
- Prior customer service experience is highly preferred
- Must work well as a team member and individually
- Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages is preferred
- Experience or background in HR, Payroll, or Time and Attendance preferred
- Must be able to join on-call rotation and cover evenings/weekends as necessary

Travel
- No travel is required.

**Requirements**:

- Ability to work in Australia is compulsory

Education
- Bachelor’s degree or equivalent

About us

WorkForce Software is a leading provider of cloud-based workforce management solutions for the APJ regions. The company’s various products enable organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue.

Why You Should Join the WorkForce Team?
- Performance Bonus
- Career Development and Training - Be the CEO of your career
- Diversity, Equity, and Inclusion Initiatives including committees such as:

- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Parental Leave

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
- To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities._

WorkForce Software is an Equal Opportunity Employer.

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