Application Support Analyst

7 days ago

North Sydney, Australia WorkForce Software Full time

You won’t find strict rules about dress code, and we’re not hung up on certain terms, business philosophies, or work styles. We value effort, positivity, and collaboration. As a software company, founded by techies, we’ve got an unending appetite for the cutting edge. Competing against products from much larger firms challenges us to design the next great technology, a step ahead of everyone else If you like learning, tinkering and testing, then we’d like to hear from you

WFS: A WorkForce Software Company (WFS Australia) is a leading provider of cloud-based workforce management solutions for Australian and New Zealand employers. The Company’s Time & Attendance, Forecasting & Scheduling and EmpLive suites enable organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue.

**Responsibilities**:

- Build relationships and trust with customers through open and interactive communication
- Collaborate with internal stakeholders and management to reduce defects and improve overall product/system performance
- Contribute to customer self-help by authoring relevant knowledge base content

**Requirements**:

- Prior technical/system support experience in a customer-facing role is highly preferred
- Experience with SQL and writing complex queries desired
- Excellent oral and written communication skills
- Prior customer service experience is highly preferred
- Must work well as a team member and individually
- Familiarity or experience utilizing Java, C#, C++ or 4GL programming languages is preferred
- Experience or background in HR, Payroll, or Time and Attendance preferred
- Must be able to join on-call rotation and cover evenings/weekends as necessary

Travel
- No travel is required.

**Requirements**:

- Ability to work in Australia is compulsory

Education
- Bachelor’s degree or equivalent

About us

WorkForce Software is a leading provider of cloud-based workforce management solutions for the APJ regions. The company’s various products enable organisations to automate time and attendance, streamline absence and leave management, optimise staff rostering, gain real-time visibility into labour costs and productivity, and mitigate the risks of employee fatigue.

Why You Should Join the WorkForce Team?
- Performance Bonus
- Career Development and Training - Be the CEO of your career
- Diversity, Equity, and Inclusion Initiatives including committees such as:

- Women for Inclusion
- Age: Unity Beyond Years
- Racial Equality/Discrimination
- Mental and Physical Ability
- WorkForce Pride Network
- Global Perspectives
- Band of Veterans
- Health and Wellness / Gym Reimbursement
- Parental Leave

This job description is not intended to be all inclusive, and employee will perform other reasonably related business duties as assigned by the immediate supervisor and other management as required.
- To maintain our goal of remaining a diverse and inclusive company, WorkForce Software advocates for and promotes a diverse, equitable, safe, and professional workplace where all people feel welcomed and empowered. We are committed to creating an environment that supports and celebrates the full range of our individual and collective differences, so that everyone can do their best and most innovative work, on the job and in our communities._

WorkForce Software is an Equal Opportunity Employer.

  • Applications Support Analyst

    4 days ago

    North Sydney, Australia Pacific National Full time

    **Application Support Analyst** - ** Take ownership and manage Level 2 incidents end to end**: - **Join a friendly and supportive team**: - **Learn about train technology and obtain hands-on experience in the world of rail and logistics** **About us** Pacific National (PN) is the largest provider of diversified rail freight services in Australia. We haul...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia The Royal Australian & New Zealand College of Radiologists (RANZCR) Full time $80,000 - $120,000 per year

    About the CollegeThe Royal Australian and New Zealand College of Radiologists (RANZCR) is a non-profit peak membership body dedicated to advancing patient care in the clinical radiology and radiation oncology fields across Australia, New Zealand and Singapore.We are committed to improving health outcomes for all, by educating and supporting clinical...

  • Application Support Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Gilbert + Tobin Full time $80,000 - $120,000 per year

    Job DescriptionAbout usGilbert + Tobin is built on enduring values of excellence, trust, respect, integrity and good corporate citizenship. We are a leading firm with over 500 lawyers, trusted by our clients to navigate today's increasingly complex world.We are purpose-built for our clients' most complex work - across transactions, disputes and regulation....

  • Application Support Analyst

    1 week ago

    Sydney, Australia Hatch Full time

    ** This role is at ING (not for Hatch)** Hatch is supporting ING to find a great Application Support Analyst to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ING. **About the role at...

  • Application Support Analyst

    4 days ago

    Sydney, Australia Hatch Full time

    ** This role is at Toll Group (not for Hatch)** Hatch is supporting Toll Group to find a great Application Support Analyst to join their Software Engineering team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Toll Group. **About the role at...

  • Salesforce Application Support Analyst

    2 weeks ago

    Sydney, Australia Marlin HC Full time

    **Job Title: SALESFORCE APPLICATION SUPPORT ANALYST** Client: Guide Dogs NSW / ACT **_ The Company_** Instantly recognisable and prestigious For Purpose organisation with a highly collaborative and values-based culture. Spearheaded by an impressive and passionate leadership team who are outcomes and people focused. State of the art offices in Sydney,...

  • Application Analyst

    2 weeks ago

    North Ryde, Australia Solventum Full time

    Solventum is a leading provider of clinical documentation solutions powered by speech recognition and natural language understanding technology. Fluency for Imaging is a complete clinical documentation and workflow management solution that combines advanced front-end speech recognition technology and integrated productivity-enhancing tools for the faster...

  • Trading Applications Support Analyst

    5 days ago

    Council of the City of Sydney, Australia Anton Murray Consulting Full time

    Sydney Asset Management Contract or Temporary Our client is a large, diverse financial services firm seeking a Trading Applications Support Analyst to join their Sydney office, working with a global production support team, responsible for day-to-day production regional support for Capital Markets Brokerage Trading Applications – 9m initial...

  • Application Support Analyst

    3 days ago

    Council of the City of Sydney, Australia HBF Health Full time

    Apply now Job no: 494431 Work type: Permanent full time Location: Melbourne CBD, Perth CBD, Brisbane, Sydney Categories: Technology - FREE Corporate Gold Hospital Insurance (for you and your family) - 3 additional wellbeing days off a year (on top of our standard 20 days annual leave and 10 days personal leave) pro rata - 2 volunteering days per year - 18...

  • Application Production Analyst

    2 weeks ago

    Sydney, Australia HAYS Full time

    Application Production Analyst - Sydney CBD - $140-$160 package - 12-month FTC **Your new company** This financial services organisation is currently looking for an Application Analyst to come and join the fun and exciting team on an FTC (fixed term contract) for 12 months. This is a great opportunity for someone who is outgoing and technical (level 2-3)....