Service Delivery Lead

2 weeks ago

Melbourne City Centre, Australia Sustainability Victoria Full time

About the role
The Service Delivery Lead role oversees several functions within the Business Information & Technology Services team that enable delivery of high-quality IT services to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a strategically focused stakeholder and vendor pivot role, requiring that you establish and manage expectations within the business and drive our ICT partners to achieve high standards of service. The Service Delivery lead is responsible for establishing policies designed to ensure consistently high service performance, monitors and evaluates customer feedback to develop quality improvement processes.
About you
We are looking for an experienced, proactive IT service delivery professional who is passionate about delivering great outcomes for their stakeholders. You will be unafraid to challenge the status quo and relentlessly explore continuous improvement opportunities.
About us
Sustainability Victoria (SV) is a trusted delivery agency of the Victorian Government and a market enabler. We are passionate about creating a future where waste is designed out of the system and products and materials stay in our economy for as long as possible.
SV recognises that flexibility is an essential part of a diverse, agile, and high performing workforce. We strive to support all employees unique working situations while ensuring that the operational and strategic needs of SV are met.
What next?
Applications including a resume and cover letter addressing the Key Selection Criteria are to be submitted online. All documents are to be attached as a Microsoft Office Word document.

Requirements and relevant information
- Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa

At SV we are building an accessible and inclusive workforce. We want to attract and retain people of all genders, ages, religions, disability, sexual orientation, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage.
We are an inclusive workplace that makes every employee feel valued while also acknowledging their differences and how these differences contribute to SV's culture and business outcomes.

  • Delivery Lead

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, Melbourne About the Role Service Stream’s Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the...

  • Delivery Lead

    3 days ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity for a Delivery Lead position to work within Vic State Gov **Your new company** A prominent State Government Department improving and modernising essential government transactions and delivering customer service. **Your new role** The department is delivering a digital services platform of contemporary cloud-based infrastructure,...

  • Delivery Lead

    3 days ago

    Melbourne City Centre, Australia Transurban Full time

    Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down About the Role We’re looking for a Delivery Lead (Project...

  • Delivery Lead

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryAn exciting opportunity has arisen for a Delivery Lead to join ServiceStream in our Corporate sector based on Collins Street, MelbourneAbout the RoleService Stream's Corporate division are currently seeking a Delivery Lead to join our growing team, in Melbourne. The primary purpose of the Delivery Lead...

  • Delivery Lead

    2 weeks ago

    Melbourne City Centre, Victoria, Australia Transurban Full time $90,000 - $120,000 per year

    Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities downAbout the RoleWe're looking for a Delivery Lead (Project Manager)...

  • Delivery Office Lead

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Delivery Office Lead **Your new company** My client is a well-known weather, climate, water, oceans and space weather agency. Their work touches the lives of all Australians and this is your opportunity to be part of an organisation of global standing, highly valued by the community that plays a pivotal role in enabling a safe, prosperous, secure and...

  • Delivery Lead

    2 weeks ago

    Melbourne City Centre, Australia Charterhouse Full time

    Delivery Lead - Lead a delivery squad comprising Business Analysts, Developers, and Testers - Collaborate with the Delivery Manager to ensure exceptional delivery outcomes - Mentor and enhance the technical and delivery skills of team members - Conduct code reviews and uphold high engineering standards - Assist in planning the work roadmap with the Delivery...

  • Itsm Delivery Lead

    2 weeks ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An exciting and rare opportunity exists for a talented and highly motivated individual to join the Operations and Business Technology branch as ITSM Delivery Lead at the Department of Premier and Cabinet. As the ITSM Delivery Lead you will provide an efficient and consistent support experience for our customers and agency stakeholders by establishing,...

  • Service Delivery Manager

    2 weeks ago

    Melbourne City Centre, Australia Department of Government Services Full time

    **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Program Delivery Lead

    1 week ago

    Melbourne City Centre, Australia Finite Full time

    Location: - Melbourne CBD- Job Type: - Temporary- Specialisation: - Programme & Project Management- Salary: - Negotiable- Reference: - TR/025399_1709178158- Contact: - Pooja Mallad- FinXL was established in 2003 and created to leverage highly talented people in solving complex technological challenges. Since then, we have completed thousands of assignments,...