Service Delivery Lead, Csv Corporate
2 weeks ago
About the role
As the Service Delivery Lead, you will use your specialist knowledge to develop, lead and manage a multi-functional team to effectively and efficiently deliver a range of operational, production and customer service deliverables related to transcript and recording for the Victorian Courts.
**The primary responsibilities of this role include**:
- Proactively building and maintaining productive relationships with key internal and senior external stakeholders to foster a partnership approach on recording and transcription service delivery
- Managing the relationship and communications with external service providers to ensure recordings and transcripts are delivered and comply with the contractual requirements.
- Managing the daily allocations and rosters of recording and transcription work to the team and to external providers.
About you
**To be successful in this role you will have**:
- Experience in managing a large team in a complex service delivery environment
- Demonstrable knowledge and experience of transcript production, court proceedings and audio recordings
- Strong interpersonal and communication skills
- HR, budget and financial experience
How to apply
- resume
- a covering letter (max 3 pages including responding to Key Selection Criteria and Capabilities) and why you would like to join CSV.
For further information on the position, please see the attached position description.
**Other Information**:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits. Employees of Court Services Victoria are required to comply with any applicable government pandemic order, as well as any policy implemented by Court Services Victoria, in relation to mandatory vaccinations against COVID-19. It is a condition of any offer of employment that applicants for vacant roles with Court Services Victoria agree to comply with any applicable pandemic order or policy regarding mandatory vaccinations.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
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