Service Delivery Lead

10 hours ago

Melbourne City Centre, Australia Department of Health Full time

**About the role**:

- Take responsibility for coordinating the delivery of website technology services for priority projects to internal departmental stakeholders for the main websites
- Full time, Ongoing, VPS 5 Position + VPS Benefits
- Melbourne CBD/Hybrid Working Arrangements

**About us**:
At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.
We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

**How you'll make a difference**:
The Service Delivery Lead role is responsible for coordinating the delivery of website technology services for priority projects to internal departmental stakeholders for the department main websites health.vic and Better Health Channel, and the department agencies on the managed services agreement for hosting and service support.
This role will engage collaboratively with internal and external stakeholders to resolve queries and build effective working relationships at all levels. They will work with cross-functional project teams to ensure an audience and insights led approach is applied to website technology solutions for priority departmental projects, ensuring a focus on customer experience is consistent across digital channels.
This role operationally manages third-party technology support vendors ensuring service level agreements are met and that the services provided meet the required quality standards, on time and within budget. This role works closely with the Senior Drupal Developer and the Digital Production Lead.
This role may also be required to provide support to other teams across the Branch, including participating in out of hours and emergency rosters, providing support for public emergencies, large-scale communications campaigns and other high priority projects.

**Suitable applicants will be able to demonstrate**:

- Highly developed replationship management skills
- Knowledge of Victorian Government digital standards
- Experience with Drupal platforms and using data analytics to inform reporting

**What we offer**:

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

**How to apply**:
Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.
We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians.
Preferred applicants may be required to complete a police check and other pre-employment checks including proof of vaccination against COVID-19. Information provided will be treated in the strictest confidence, in line with our Privacy Policy.

  • Service Delivery Lead

    2 weeks ago

    Melbourne City Centre, Australia Sustainability Victoria Full time

    About the role The Service Delivery Lead role oversees several functions within the Business Information & Technology Services team that enable delivery of high-quality IT services to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs. This position is a strategically focused stakeholder and vendor...

  • Delivery Lead

    6 days ago

    Melbourne City Centre, Australia HAYS Full time

    Excellent opportunity for a Delivery Lead position to work within Vic State Gov **Your new company** A prominent State Government Department improving and modernising essential government transactions and delivering customer service. **Your new role** The department is delivering a digital services platform of contemporary cloud-based infrastructure,...

  • Delivery Office Lead

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Delivery Office Lead **Your new company** My client is a well-known weather, climate, water, oceans and space weather agency. Their work touches the lives of all Australians and this is your opportunity to be part of an organisation of global standing, highly valued by the community that plays a pivotal role in enabling a safe, prosperous, secure and...

  • IT Service Delivery

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $90,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms About the RoleAt Service Stream, we're a leading...

  • Delivery Lead

    10 hours ago

    Melbourne City Centre, Australia Department of Education Full time

    **VPS5 Fixed Term - Full Time position until 30th June 2026** **About the Department** The role of the Department of Education is to support Victorians to build prosperous, socially engaged, happy and healthy lives. It does this by supporting lifelong learning and healthy development, strengthening families and helping to equip people with the skills and...

  • IT Service Delivery

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $80,000 - $120,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryAre you ready to take ownership of IT service delivery and incident management in a dynamic environment? We're looking for an experienced professional to join our team and drive operational excellence across our technology platforms.About the RoleAt Service Stream, we're a leading...

  • Program Delivery Lead

    10 hours ago

    Melbourne City Centre, Australia Department of Justice and Community Safety Full time

    Utilise your Program Delivery expertise to provide support and advice to Technology Solutions - Fixed, Full-Time Opportunity to work with a high-performing and passionate team in the Victorian Public Service - VPS Grade 6: $129,379 - $173,138 plus superannuation. The Department of Justice and Community Safety is seeking a Program Delivery Lead to provide a...

  • Delivery Lead

    2 weeks ago

    Melbourne City Centre, Australia Charterhouse Full time

    Delivery Lead - Lead a delivery squad comprising Business Analysts, Developers, and Testers - Collaborate with the Delivery Manager to ensure exceptional delivery outcomes - Mentor and enhance the technical and delivery skills of team members - Conduct code reviews and uphold high engineering standards - Assist in planning the work roadmap with the Delivery...

  • Itsm Delivery Lead

    2 weeks ago

    Melbourne City Centre, Australia Department of Premier & Cabinet Full time

    An exciting and rare opportunity exists for a talented and highly motivated individual to join the Operations and Business Technology branch as ITSM Delivery Lead at the Department of Premier and Cabinet. As the ITSM Delivery Lead you will provide an efficient and consistent support experience for our customers and agency stakeholders by establishing,...

  • Data Migration Services Lead

    4 days ago

    Melbourne, Australia Delivery Centric Technologies Full time

    Hello Folks, We are looking for passionate professionals who are passionate about their job and want to make a difference with their consulting and solutioning skills, who are ready to take challenges and test their skills to provide the best solutions. We are currently looking for the below roles. - **Experience**: 5 to 15 years - **Location**: Melbourne -...