Customer Service Officers

**Permanent Part time - Minimum 20 hours per week**

**Like any organisation, it’s the people that make the difference - Are you ready for the challenge?**

**About Cockburn ARC**

Here at Cockburn ARC we strive for excellence. We aren’t satisfied with settling for the industry standard, so we search for innovation, best practice and strive to succeed in everything we do. We’re flexible, hardworking, committed and not afraid to push boundaries to go that extra mile for our colleagues. We’re focused on service, placing the customer in the middle of our decision making and aspire for outstanding service that people talk about.

Our employees are always encouraged to become the best they can be through growth, education and opportunities. It doesn’t just take determination and commitment to do what we do - it’s that spark and drive to achieve our vision of getting more people, more active, more often that truly changes lives and contributes to health and wellbeing to over 1.4 million visitors per annum.

**About the City of Cockburn**

Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and an exciting place to be.

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches and parks, and is supported by a rich mix of community facilities and diverse employment opportunities.

**About the Position**

**Are you our next Customer Service Officer?**

Are you passionate about making a customers’ day better, providing service so great our customers’ recommend our brand to friends and family? Do you have experience working as part of a team of industry leading professionals to deliver an awesome customer experience? If that sounds like you, Cockburn ARC is the place where you can find your purpose, working as part of a team of customer service superstars to provide outstanding service to more than 4,500 people each day.

**We’re all about outstanding service that people talk about. We hope you are too.**

You are a genuine people’s person. Someone who enjoys keeping busy, and gets stuck in to get the job done. You care about people, placing the customer at the middle of everything you do. When you win, your entire team wins. In fact, it’s your friendly approach and bright personality that keeps customers coming back day after day.

**You’re a great team player with great energy. We like that about you.**

You are someone who rolls up their sleeves to support your colleagues. You are open to feedback and always seeking to improve, because you know it’s the little things that provide outstanding service and a memorable customer experience. You are a people person and have a passion for providing outstanding service, and you are comfortable approaching any situation and our customers with confidence.

**You will have the following skills and attributes**:

- Experience in delivering outstanding customer service in a busy environment.
- Commitment to going above and beyond for customers, ensuring they have a great experience.
- Ability to take initiative, make decisions and contribute to a positive team atmosphere.
- Friendly, energetic and approachable with a natural ability to provide outstanding service.
- A positive attitude and genuine care for team members and customers.
- Experience working within a highly collaborative, flexible environment across a range of service areas.

**If you are looking to make a difference, we have a lot to offer.**

This is an exciting opportunity for a passionate, service focused person to make a valuable contribution in an industry leading facility. If you are an energetic and organised individual who has proven customer experience skills, then we want to hear from you

**Hourly Rate**: $30.37 per hour with a yearly step increase applicable.

A loading of 25% and 50% applies respectively to Saturday and Sunday hours worked.

**Hours**: Minimum 20 hours per week with the ability to work additional hours if available. Minimum 20 hours are based upon an going roster of agreed hours between the applicant and business. Roles require shift work, consisting of mandatory open and close shifts between the hours of 5am to 9pm Monday to Friday and 7am to 7pm on Saturdays and Sundays.