Regional Customer and Business Manager

**Company Description** About Us**

In 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice.

At Jets Transport we see expectations as a challenge and push forward knowing we’ve got back-up. High expectations are welcomed, and we’re always aiming for excellence. As a Full-time Long Distance Driver you will drive heavy (Road Ranger gearbox) vehicles over long distances, collecting and delivering freight between Sydney, Melbourne and Brisbane.
- ** Challenge yourself in a role where you will take local operational ownership and contribute significantly to the Qantas Road Express (Jets Transport) strategy**:

- ** Together we’ll achieve results in a highly regulated environment**:

- ** Permanent, full-time position based at Tullamarine, Melbourne**

When international air cargo touches down in Australia, we’re there to get it the rest of the way to its destination. Our interstate trucking services cover the domestic legs of international airfreight operations, driving between all the major cities from our hubs in Sydney, Melbourne, Brisbane, Coolangatta, Perth and Adelaide.

We understand our priorities and what needs to be delivered, taking the initiative to keep things moving. We bring teams and individuals together to deliver on our customers’ expectations.

As the **Regional Customer and Business Manager (VIC & SA)** for Jets Transport, you will be responsible for all aspects of strategic customer, operational and transformation management against agreed service level agreements and the management of business improvement initiatives to improve customer proposition and deliver cost savings. This position also has overall responsible for the leadership and effective management of the Qantas Road Express operations and will ensure effective, efficient and quality customer service.

**You will have**:

- Demonstrated people leadership skills experience including performance management, coaching, mentoring and development of staff within an operational environment
- Proven record of successfully managing change and implementing continuous improvement activities
- Ability to engage and influence people through communication and leadership skills
- Concise understanding of all aspects of operational, safety, security and emergency procedures as applicable in Ground Operations
- Commercially focused with the ability to correctly assess the impact of decisions on business outcomes
- Demonstrated commitment to OHS&E principles in the workplace
- Broad understanding across all aspects of an airline, with specific airport related experience in operations, compliance, service, systems used and product offerings.
- Demonstrated ability to communicate effectively and gain support for strategic goals
- Demonstrated high level of computer literacy (especially Outlook, Word, Excel and PowerPoint)
- Experience in trucking industry will be highly regarded
- Eligibility to hold an Aviation Security Identification Card (ASIC)

**Why Qantas?**

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us - so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

**The Qantas employee benefits program offers amazing benefits that extend well beyond travel.**
- ** We love to travel**:Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
- ** We have flexible leave options**:Make use of leave and flexible working opportunities including 18 weeks paid parental leave and additional purchased leave options.
- ** We’ll give you access to thousands of rewards**: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment.
- ** We’ll support your wellbeing**:Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Be a part of something special and play your part in the Qantas story - get in touch today.

**Applications close: Tuesday 31 December 2024.