Loyalty Proposition Manager

**About WooliesX**

At WooliesX, our people believe in creating better everyday experiences for our community.

With 1,800+ team members, multiple practices and over 100 chapters, there’s a home for everyone here. Whether your interests lie in data driven insights and product engineering, digital media, ecom, operations, customer advocacy, commercial, agile or more, you can find your squad across all kinds of capabilities.

Our squads live their “one day”, every day. We work on Australia’s most innovative tech, design, engineering and more to transform the way that millions of Australians live and shop. Physically, you can find us in Surry Hills, but virtually, we can be anywhere.

Our culture combines the support, care and freedom that comes with being part of the Woolworths Group. We are an agile team embracing diversity of thought and positive change. We thrive on pragmatism, mutual respect, care, curiosity, openness, and a proactive attitude. As a team we continually seek ways to support and learn from each other.

**Role Purpose**

To monitor and manage parts of the Everyday Rewards Program Value Proposition and partner with the business to identify opportunities for improvements, identify new ways to reward members and improve customer experience.

This role will initially focus on Better Tomorrow initiatives around sustainability and health.

Everyday Rewards unlocks value for customers across Woolworths Group Ecosystem, to achieve this we need to ensure that each part of our Customer Value Proposition for members is continually monitored for improvement and new value proposition ideas are designed and brought to life.

This role will champion the Everyday Rewards Program Value Proposition and ensure it remains relevant and market leading so that the program continues to grow and engage members with meaningful value.

This role will provide a strategic roadmap to enhance the Rewards Customer Value Proposition and deliver ongoing value to attract and retain members. This role will then partner across the organisation then partner across the organisation to execute the roadmap.

**Key responsibilities**
- Partner with key squads, tribes and COEs to monitor customer experiences and identify opportunities for improvement or growth.
- Develop and maintain a backlog of experience improvements including input from key squads needed for deployment.
- Champion the CVP for Everyday Rewards and lobby for prioritisation of key initiatives.
- Work across the Woolworths ecosystem to monitor the impact of rewards propositions and identify areas for improvement or new experiences.
- Work with internal and external partners to design, plan and deploy new or improved member experiences.
- This role will rely heavily on cross-organisation (tribes and squads) cooperation to deliver rewarding member benefits and experiences.
- Ability to make recommendations on improvements/ developments, bring together stakeholder groups, prioritise the design, and build member benefits and experiences to maximise customer impact.
- This role is required to be strategically influential while also focused on ensuring initiatives are delivered and customers experiences are enhanced.

**About you**
- 5+ years experience in similar role
- Experience gathering customer and data insights and telling a story back to stakeholders to support your proposal.
- Demonstrated experience designing and deploying new customer propositions or evolving existing propositions.
- Ability to create and manage a backlog of work prioritised against business and customer benefits.
- Track record of collaboration including with seniors stakeholders.
- Ability to prioritise initiatives.
- Experience managing products at each stage of the product life cycle.
- Previous experience working in an agile organisation.
- Experience or interest in the Sustainability or Health space would be a significant advantage.
- Background in loyalty program or subscriptions based business.

**What's in it for you?**
- An attractive remuneration package - including base salary, super and annual bonus.
- Added benefits - Including staff discounts, flexibility to work from different sites, discounted healthcare, social club and much more (Site dependant).
- Tech options - Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too.
- Work variety - The opportunity to work on multiple brands and sizeable initiatives.
- Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative.
- An exciting career - As our business grows, so do the opportunities for our people.

**Grow with the Group
As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethni