Workplace Experience Lead

JLL supports the Whole You, personally and professionally.
**About the role**:
We are seeking an Experience Lead to support and work on site for our newly acquired client in North Ryde, Sydney.
As the Experience Lead, you will be responsible for creating, implementing, and evolving a world-class workplace experience strategy that inspires confidence, connection, and pride for all the client’s employees and guests. You will shape the culture and delivery of exceptional workplace experiences that align with the clients values and business objectives.
**Key Responsibilities**:
Own and evolve the workplace experience strategy and vision, implement programs and intitiatves to meet and exceed clients' expectations
Extend oversight and best practice to the other national sites
Lead and develop the experience team through feedback, recognition, and regular coaching
Host daily team huddles to align priorities and energise employees
Manage vendor alignment and relationships, embedding hospitality-focused standards across cleaning, catering, security and AV support
Conduct daily walkthroughs of key zones (lobby, visitor centre, work floors) to assess readiness and connect with employees
Resolve high-impact issues with empathy and precision
**Sound like you? This is what we’re looking for**:
Background in workplace experience, hospitality, operations management in a corporate environment is preferred
Proven experience leading multidisciplinary teams in a high-performance environment
Exceptional stakeholder engagement and vendor management skills
Passion for coaching and developing team members
Superior problem-solving skills and decisive decision-making under pressure
Bachelor's degree in hospitality, facilities management or a related field would be desirable
**What to expect from us**:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
If you have any questions about this role please reference ECREQ441074
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.