Workplace Experience Manager

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Workplace Experience Manager /ANZ Concierge Lead

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What This Job Involves

This position is responsible for the end-to-end occupant and guest experience within the Sydney workplace while coordinating consistent human-centric experiences across ANZ.

What This Job Involves

This position is responsible for the end-to-end occupant and guest experience within the Sydney workplace while coordinating consistent human-centric experiences across ANZ.

The role places human experience at the core of all service delivery, workplace activities need as human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with this ultimate target of Delight in mind, while maintaining safe, inclusive, sustainable and social working practices throughout all we do.

Duties & Responsibilities

• Develop comprehensive Experience Roadmap - Create and implement Sydney-specific human experience strategies aligned with ANZ-wide standards and human-centered design methodologies
• Lead employee engagement initiatives - Drive programs focused on wellness, community engagement, and workplace culture that enhance belonging, productivity, and workplace pride
• Coordinate ANZ-wide experience delivery - Ensure consistent implementation of human experience standards across all regional locations while supporting account-level initiatives
• Manage and develop high-performing teams - Foster inclusive environments, develop customer-centric capabilities, identify top talent, and transform them into influential experience champions
• Oversee comprehensive event management - Coordinate workplace events from concept to execution, including room setups, catering, equipment, and HSE compliance across ANZ locations
• Drive Food & Beverage excellence - Manage F&B initiatives that align with wellness and sustainability goals while ensuring quality and consistency across all locations
• Optimize space planning and utilization - Process space requests, conduct audits, support workplace optimization strategies, and collaborate with design teams for functional spaces
• Execute strategic sourcing and procurement - Purchase goods and services while ensuring compliance with client requirements, JLL ethics, and cost reduction targets
• Deliver strong financial performance - Meet or exceed KPI targets, maintain comprehensive reporting metrics, and ensure contract compliance with performance indicators
• Lead workplace innovation and digitalization - Implement technology platforms, automation, sensors, and touchless solutions while driving critical experience projects in sustainability and D&I
  
  

Sounds exciting? This is what we're looking for:

• Minimum 5 years experience in real estate, facility management, hospitality or experience design
• Strong communication and presentation skills with natural hospitality-oriented acumen
• Proven ability to adapt in fast-paced environments
• Experience with human-centered design methodologies
• Bachelor's degree in hospitality, facilities management, business or related field preferred
  
  

About JLL

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What you can expect from us:

As an organisation, we don't just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace. This is why, for more than a decade, we continue to rank among the World's Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

Apply today, quoting job reference number LMREQ447487Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionGeneral Business and Engineering

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