Retention Campaign Assistant

1 week ago

Osborne Park, Australia Racing and Wagering Western Australia Full time

**Company Description**:
**About Us**

TABtouch is embarking on a mission to revolutionise the digital entertainment industry. As we expand, we’re searching for new team members who possess a passion for innovation and change.

You’ll have the opportunity to work with cutting-edge technology and solve complex problems in a fast-paced environment. We cultivate a collaborative team structure that nurtures creativity and provides ample opportunities for learning and growth.

Headquartered in Perth, we offer flexible working arrangements - with employees working from all over Australia. Don't miss out on this exciting opportunity to build a bright future for WA’s digital entertainment industry.

**The Opportunity**

**Casual rate: $35.98 - $38 per hour (inclusive of 25% casual loading)**

We are in search of a Retention Campaign Assistant for assisting the weekly customer campaign workflows across the team. You will provide broad coordination and deployment of campaigns, and supports the wider administrative functions of the team to ensure campaigns are sent to customers in line with the weekly schedule and relevant deployment timings

Please note this is a **casual** role and you should be available for about 22.8 hours per week and open to collaborating at our head office in Osborne Park.

**_ Some of the duties include but not limited to:_**
- Use the existing marketing tools via Optimove, to maintain a weekly rhythm of building and scheduling multi-channel campaigns (SMS, Push, In-app)
- Replicate campaign results from Optimove and communicate success measures to the Customer Retention team for various customer campaigns.
- Seek to continually improve the efficiency and effectiveness of the role and the services managed.
- Assist and create innovative new ways of working in an agile environment.

**Qualifications**:
**About You**
- Basic understanding of marketing deployment technologies.
- Basic understanding of campaign performance reports.
- Intermediate skills within Microsoft office suite - in particular teams, outlook and excel.
- Basic understanding of customer data and the various customer data fields.
- Basic understanding of customer preference management (opt in/out).
- Possession of or working to a relevant tertiary qualification, or equivalent relevant experience (desirable).
- Experience or background within the wagering industry

**Additional Information**:
**What are you waiting for?**

As part of the recruitment process, you will be required to complete Pre-Employment screening, which will include two reference checks, police clearance and Australian Working Rights check.

**Please note this role is only open to applicants that hold Australian Working Rights, and we are unable to offer Work Sponsorship Visa's.**

**Additional benefits**
- Hybrid and flexible work arrangements
- 17.5% loading on annual leave
- Personal learning and development budget
- Health and wellness initiatives to support you inside and out.
- At Racing and Wagering WA, we recognise that we are strengthened by diversity of gender, thought, experience, and ethnicity. We are committed to providing a safe work environment and making reasonable adjustments in which everyone is included and treated fairly._
- We are an Equal Opportunity Employer and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply._

**We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

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