Communications Lead

**About the Role**
We are looking for our next Communications Lead to join our Communications team. This dynamic role is at the heart of our strategic communications, driving engagement with bankers and customers to support our retail strategy. You’ll be a key player in our transformation journey, helping leaders inspire positive change and fostering strong connections within our teams. Your mission is to enhance employee engagement and communication participation through innovative and impactful campaigns.

You’ll lead the charge in delivering clear and consistent messages across the bank, ensuring our customer-facing teams are always in the loop. Creativity and innovation will be your tools as you develop tailored communications materials and experiences that resonate with our diverse brand personas. From leader notes and speeches to intranet articles and live events, you’ll craft content that captivates and informs.

Measuring engagement and turning insights into action will be crucial, as will your role in our incident communications response plan. You’ll also mentor and coach others, uplifting communications standards across the bank. Collaboration is key, and you’ll work closely with teams to ensure seamless communication and engagement.

This role is not just about communication—it’s about making a real impact and driving positive change
**About you**
You’re a pro at managing large frontline teams in retail or service industries. You’ve got a talent for creating and executing strategic communications plans in complex, multi-brand settings. Your superpower? Influencing behaviour with creative communications campaigns and tactics, and you always back it up with data to drive decisions.

A degree in Communications, Journalism, or Marketing is a bonus. You’re a master juggler, handling multiple communications projects with ease. Your written and verbal communication skills are top-notch, and you know how to tailor messages to different audiences. Plus, you’re great at managing stakeholders and working with all levels of management.

**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Perks**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ03998