Team Manager Account Support

2 weeks ago

Geelong, Australia Bendigo & Adelaide Bank Full time

About the role

Based at our Bendigo or Geelong Head Office locations, this permanent, full time, Team Manager Account Support (Specialised Accounts) role reports to the Senior Manager Operations and Account Support and will provide effective leadership to their team, ensuring team members are engaged, have a motivating work environment, perform to the required standard, and constantly provide customer focused, cost effective and quality operational support to the Group’s customers, partners and other departments.

You will prepare the weekly workload and resourcing plan forecasts and attend at departmental weekly planning cycle meetings to discuss with Senior Manager and other Team Managers. You will manage and prioritise workflow to ensure service levels are achieved and urgent cases escalated. Lastly, you will build and maintain effective relationships with direct reports, customers and partners, whilst achieving financial and business objectives by effectively managing resources; maintaining appropriate skill levels; and ensuring the team has simple processes, adequate controls to ensure legislative and regulatory compliance with a quality “get it right the first time” focus, resulting in the delivery of market competitive and customer focused turnaround times and outcomes.

About you

**To be successful in this role you will**:
Proven experience in leading an efficient and effective high volume and service level driven processing team is highly desirable.
Proven experience in Active Ops/Workware planning and understanding of methodologies is highly desirable.
Proven experience of a wide variety of lending functions, processes and systems preferred.

**Microsoft experience**: Outlook, Word, Excel - intermediate level preferred.
Experience with Banking platforms RFS, BDS, LINX, Doxgate, BPM/PSP or similar systems preferred
Understanding of AML/CTF legislation specifically KYC (highly desirable)

How to apply

**Position Description**:

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