Customer Service Representative

5 days ago

Gepps Cross, Australia Stratco Full time

**Join a national leader in Australian Retail and Manufacturing**:

- ** Drive inbound Online Sales**:

- ** Full Time Opportunity**

**Whilst manufacturing is our foundation, our team is our future.**

**ABOUT STRATCO**

Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.

**THE OPPORTUNITY**

Through an expansion plan, an exciting opportunity has become available for a **Customer Service Representative** to work within our sales team at **Gepps Cross**. As a motivated Sales professional who has a strong work ethic and an enthusiastic attitude, your primary focus will be to manage inbound online quotes and sales.

**RESPONSIBILITIES**
- Provide exceptional customer service for inbound online quotes
- Utilise your selling skills to provide solutions to customers
- Designing and selling Stratco products
- Focus on growth of sales
- Strict adherence to our critical safety rules & contributing to a safe working environment

**ABOUT YOU**
- A passion to deliver outstanding customer service
- Proven ability to provide solutions and drive sales to meet customer’s needs
- Highly organised with the ability to work in a fast-paced service centre environment
- Excellent communication skills with the ability to liaise across all levels of the business
- An eye for detail with strong administration and data entry skills
- Availability for some weekend work and out of hours work on occasions
- Willingness to enhance the customer experience by working with enthusiasm, energy, and pace
- Whilst experience is great, it’ll be your passion, reliable attitude and personality that set you apart

**REWARDS & BENEFITS**

Health & Wellbeing Initiatives | Career Development Opportunities | Paid Parental Leave | Employee Referral Incentive | Stratco Team Member Discount Card | Private Health Corporate Discount | Employee Assistance Programme

Customer service representatives will have the opportunity to participate in Stratco’s Delivering Excellence development programme. This programme provides opportunities for personal and professional development leading to nationally recognised qualifications that will support your retail career journey with Stratco.

**OUR CULTURE**

Stratco has established an environment that brings out the best in our people. We believe in building careers through providing a safe, connected, and innovative culture that supports ongoing growth and development. We are committed to providing an inclusive working environment across our diverse business and take every measure to ensure our team members ‘**Return Home Safe**’ every day.

**APPLICATION PROCESS**

If this sounds like you, we would like to hear from you Should you be successful in progressing to the next stage of the process, you will be invited for an interview to discuss the role in more detail.

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