Front Office Manager

About Us

The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne. Established in 1883, it combines the classic beauty and architecture of the Victorian age with the graciousness of that bygone era.

Renowned as the home of Afternoon Tea, we have expanded into a collection of hospitality establishments including award-winning restaurant Aru, gluten-free bakery Kudo, Antara all-day bakery and brasserie and recently opened Saadi.

At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs. We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards.

With us, you will:

• Take your career to new heights, with unlimited opportunities for growth within our ever-expanding hospitality group.
• Join forces with an exceptional team, where management is dedicated to fostering a culture of support and empowerment.
• Experience the ultimate convenience of a prime CBD location, mere steps away from public transport and at the heart of Melbourne's vibrant city.
• Enjoy opportunities to enrich yourself through comprehensive internal training initiatives.
• Indulge in exclusive discounts across our group of venues.
• Benefit from daily nutritious and delicious staff meals, and daily dry-cleaning services.

The Opportunity

We are seeking an experienced hospitality professional with strong management and customer service skills to join our beautiful hotel as the Front Office Manager. In this role, you will lead our Front Office team to deliver exceptional guest experiences.

• Adopt a hands-on approach to leadership by performing check-ins, engaging in meaningful guest interactions, answering calls, and delivering outstanding guest service.
• Maintain accuracy in room inventory control and collaborate with the Reservations and Housekeeping departments to ensure seamless operations.
• Train and develop front office staff, ensuring skills and staffing levels meet the needs of hotel occupancy and guest expectations.
• Manage departmental rosters and ensure compliance with Human Resources and Payroll requirements.
• Regularly review Front Office procedures, policies and standards to maximise efficiency and productivity.
• Work closely with the General Manager to make informed decisions that directly impact the profitability of the business.
• Demonstrate and promote the positive values of the hotel and management team at all times.

Desired Skills and Experience

• Minimum two years' experience as an AFOM or FOM within a 5-star hotel environment and a strong understanding of front office operations.
• A collaborative leadership style with an emphasis on building team culture.
• A high level of emotional intelligence to proactively engage with guests, manage their expectations, and address any complaints or issues with confidence and grace.
• Strong organisational skills with the ability to multi-task and effectively prioritise workflow across front office operations and individual responsibilities.
• High level of computer literacy and proficiency with Microsoft Office software and hospitality software e.g. OPERA PMS or similar.
• Demonstrated experience in the development and delivery of effective training programs.
• Ability to foster and promote a safe, friendly and inclusive working environment.
• Strong awareness and adherence to OH&S regulations and security procedures.
• Flexibility to work across a rotating roster, including some weekends and public holidays.
• Current Victorian Driver's Licence (without restrictions).
• Current First Aid qualification will be highly regarded.

If this sounds like you, we can't wait to hear from you Take the next step in your career by applying now and join our exceptional team at The Hotel Windsor

Please note, you must have full and permanent working rights in Australia to apply. Only short-listed candidates will be contacted for this role.