Front Office Manager

1 week ago


Melbourne, Australia Oaks Hotels Full time

**Company Description**
Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

We are looking for an experienced and motivated **Front Office Manager** to lead the team at **Oaks Melbourne on St Kilda Road**. Overlooking one of Melbourne’s most iconic boulevards, this property is a favourite for both business and leisure travellers, and we’re seeking a strong leader to ensure every guest has a seamless and memorable stay.

**About the role**:

- Lead, motivate, and train the front office team to deliver outstanding service.
- Oversee daily operations including check-ins, check-outs, and reservations.
- Manage rostering, performance, and team development.
- Drive guest satisfaction and resolve escalated issues with professionalism.
- Ensure compliance with company standards, policies, and procedures.
- Work closely with other hotel departments to achieve operational excellence.

**Qualifications**
- Previous experience in a supervisory or management role within front office or hospitality.
- Strong leadership, communication, and organisational skills.
- A passion for customer service and creating memorable guest experiences.
- Confidence in using property management systems and a strong eye for detail.
- The ability to thrive in a fast-paced environment and lead by example.

**Additional Information**
At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

- ** Career Growth**: _Learning and development_ programs to boost your career.
- ** Exclusive Hotel Deals**: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
- ** Global Perks**: _International accommodation discounts across our hotel brands_.
- ** Retail Rewards**: Cashback _and discounts_ at 400+ top retailers in AU/NZ.
- ** Experiences**: Discounted entertainment and activities.
- ** Banking and Insurance**: _Exclusive health insurance offers and workplace banking benefits_.
- ** Generous Leave**: Parental and birthday leave.
- ** Wellness Boost**: EAP and tailored wellness support

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.



  • Melbourne, Australia Melbourne Marriott Docklands Full time

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...


  • Melbourne, Australia MERCURE Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...


  • Melbourne, Australia PULLMAN Full time

    **Company Description** Work Your Way to Albert Park!** Situated opposite Albert Park Lake, our dual-property Hotel has just re-opened to the world for a bigger, better 2022. With 378 rooms, restaurant, bar and café, and one of the largest conference spaces in Melbourne with 31 conference rooms, we are proud to work at Pullman and Mercure Melbourne Albert...


  • Melbourne, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25126586 **Job Category**Rooms & Guest Services Operations **Location**The Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **Job Summary** As one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Front Office Manager

    3 weeks ago


    Melbourne, Victoria, Australia 21c Museum Hotels Full time

    OverviewAs Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised luxury at every interaction. You'll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you'll set the standard for...

  • Front Office Manager

    4 weeks ago


    Melbourne, Victoria, Australia 21c Museum Hotels Full time

    OverviewAs Front Office Manager, you will lead the heart of our guest experience, driving your team to deliver genuine, personalised luxury at every interaction. You'll create a culture where your people feel inspired, supported, and motivated to deliver their very best every day. Calm, confident, and composed under pressure, you'll set the standard for...


  • Melbourne, Australia Marriott International, Inc Full time

    **Job Number** 22185495 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Melbourne, 20 Bourke Street, Melbourne, Victoria, Australia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and...

  • Front Office Manager

    2 weeks ago


    Melbourne, Victoria, Australia Amora Hotel Full time

    About Amora Hotel Riverwalk Melbourne: Nestled on the banks of the Yarra River, Amora Riverwalk Melbourne is a premier hotel offering luxurious accommodations, exquisite dining, and exceptional event spaces.Our commitment to delivering outstanding guest experiences and top-tier service makes us a leading choice for both leisure and business travelers. ...


  • Melbourne, Australia SeaLink K'gari (Fraser Island) Full time

    **The Opportunity** We are looking for a professional and service-oriented Front Office Duty Manager to join the dedicated team at Kingfisher Bay Resort, K'gari (Fraser Island) Queensland. Whilst working within a very busy environment, this role is responsible and accountable for overseeing our front office administration and reception operations to drive...


  • Melbourne, Victoria, Australia Mercure Full time

    OverviewWe are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our dynamic hospitality team. In this pivotal role, you will support the day-to-day operations of the front office while working closely with the Operations Manager to ensure a seamless and exceptional guest experience.ResponsibilitiesSupport the Operations...