Service Team Leader

4 days ago

Notting Hill, Australia ABB Full time

**Service Team Leader**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:
**This position reports to**:
Service Supervisor

**Your role and responsibilities**:
In this role, you will have the opportunity to supervise a team of service engineers and technicians, ensuring timely and high-quality delivery of service offerings, solutions, and projects to customers. Each day, you will contribute to the execution of service strategy and growth by focusing on cost-effective service delivery and adherence guidelines. You will also showcase your expertise by driving service achievements through resource planning, allocation, and effective implementation of standard procedures and safety protocols. The work model for the role is: Hybrid #LI-Hybrid This role is contributing to the Instrumentation Service unit of Process Automation Measurement and Analytics Division of ABB, Australia. You will be mainly accountable for: - Ensuring customer focus, urgency, and care in your direct area of responsibility, building sustainable customer relationships for growth, satisfaction, and retention. - Driving the development of processes and practices based on customer feedback (Net Promoter Score) to consistently improve customer experience. - Allocating, driving, and monitoring work based on order content, delivery time, competencies, and workload. - Preparing accurate cost calculations and technical specifications for quotes and tenders that comply with the customer’s specification and requirements and in compliance with ABB guidelines. - Managing a team of service professionals, guiding their development, and ensuring effective organization and direction within your area of responsibility.

**Qualifications for the role**:

- You are skilled and experienced in managing and guiding a team of service engineers and technicians
- Ability to demonstrate your knowledge and skills in instrumentation and electrical components.
- You have experience in service delivery, driving execution and strategic planning and scheduling of service.
- You are passionate about delivering customer service and satisfaction.
- Have a track record hands on service work.
- You are at ease communicating in English.
- Willingness to travel and do regular site visit.

**What's in it for you?**:

- Get exposed to cutting-edge technology in Process Automation and have a visible impact on the future
- Join an undiscussed market leader, a strong brand that markets high quality products
- Manage a team of motivated individuals, make them grow and keep growing with them

**Benefits**:

- Employee Assistance Program
- Employee Share Acquisition Plan
- Internal networking opportunities
- Learning & development offering

**More about us**:

  • Team Leader

    6 days ago

    Notting Hill, Australia Programmed Skilled Workforce Full time

    **Who we are** Programmed Property Services is a leading provider of painting, signage and grounds maintenance services across a multitude of industries. Working with Programmed Property Services means you will become part of the Programmed family: a company that encourages career development, supports flexibility and cares about your personal wellbeing and...

  • Agv Service Team Supervisor

    2 weeks ago

    Notting Hill, Australia Dematic Pty. Ltd. Full time

    Global leader at the forefront of Automated Guided Vehicles (AGV’s) - Permanent role with growth and career development opportunities - Work in automation and robotics by delivering AGV solutions for leading global brands **What we offer**: **_Start your career job with Dematic today !Start your career job with Dematic today ! _** Dematic has been a...

  • Customer Solutions Representative

    7 days ago

    Notting Hill, Australia TEAM Executive Consultants Full time

    **Customer Solutions Representative** - **IMMEDIATE START!**: - **Multi-tasking**: - **variety in the role**: - **A great career and not just a job!**: - **Up to $70k plus super for the right person** **THE COMPANY**: - Has been establish a long time internationally and is seeking an experienced Customer Solutions Representative - to join them on a...

  • Team Leader

    7 days ago

    Pendle Hill, Australia Dream Maker Community Services Full time

    **Dream Maker Community Services is seeking a highly motivated and experienced individual to join our team as a Team Leader.** You will work closely with other Team Leaders and be responsible for assisting with a variety of team leading functions including but not limited to: Responsible for being a key communicator, responding within a timely...

  • Field Service Technician

    2 weeks ago

    Notting Hill, Australia Dematic Pty. Ltd. Full time

    Work for a progressive and innovative Global Market Leader - Challenging and dynamic role with a great team - Attractive wage package with company vehicle, tools, laptop and phone provided Why Work for Dematic? This is an exciting time to join Dematic. At Dematic we are proud to partner with some of the most innovative companies in the world. We are a...

  • Service Technician

    1 week ago

    Notting Hill, Australia Reid and Co Consulting Full time

    **Company** For more than 20 years our client has been at the forefront of leading-edge technology when it comes to providing Computer Room temperature control. They offer a service that is unrivalled in the industry, from initial specifications, design, manufacture and commissioning through to ongoing maintenance and servicing. They are leaders in CRAC...

  • Field Service Technician Agv

    6 days ago

    Notting Hill, Australia Dematic Pty. Ltd. Full time

    Rare opportunity for an experienced Forklift Technician - Work for an innovative market leader in a Field Service role - Laptop, phone, and fully maintained vehicle provided - Growing team at the forefront of the world's most advanced robotic forklifts **What we offer**: **_Start your Career with Dematic today! _** We are currently looking for a **Forklift...

  • Residential Services Manager

    7 days ago

    Notting Hill, Australia Dematic Pty. Ltd. Full time

    This is an exciting time to join Dematic Pty Ltd. We are a world leader within the integrated logistics and material handling industry. We provide intelligent logistics solutions for manufacturing and distribution, as well as comprehensive automation and software technology solutions, tailored to our clients’ needs. Our innovative portfolio meets the...

  • Customer Service Team Leader

    2 weeks ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...

  • Customer Service Team Leader

    19 hours ago

    Rouse Hill, Australia Assetlink Full time

    **The Role** The Customer Service Team Leader is an integral role to the experience of our guests, as you will be our clients’ customers first point of contact and responsible for providing service excellence, as well as “delivering the magic”. The Customer Service Team Leader is also responsible for leading and mentoring a team; driving general...