See Participant Support Officer

_About TAFE Queensland

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.

Your Opportunity

The SEE Participant Support Officer will help participants in the SEE program to feel supported in their learning, remain engaged in training and achieve their goals. The Participant Support Officer will help participants overcome barriers to successful participation and progress in educational activities. They will act as a point of contact for new participants and will help all SEE participants identify goals and future pathways.

This position reports to the Educational Team Manager.

This is a Temporary Part Time (0.5) opportunity, to 27/06/2025 unless otherwise determined.

The position will be based primarily at the Southport Campus however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

Contribute to the success of transformation and cultural change through promoting and modelling the established values of Safety First, Working Together, Focussing on our Customer, Taking Responsibility and Showing Initiative.
Provide sensitive and culturally appropriate advice, information and referrals to participants for assistance in accessing other services to enhance engagement and attendance.
Represent the organisation as the face of TAFE Queensland Brisbane, providing continuous excellence in the delivery of customer service to participants of the SEE program.
Maintain relevant participant databases, session logs and calendar of appointments.
Ensure all SEE participants receive a support session within the first 25 hours of tuition.
Facilitate the timely preparation of information, session notes, and routine correspondence with discretion, confidentiality and an awareness of privacy obligations and regional/departmental protocols.
Provide feedback and work collaboratively with educators and relevant stakeholders to support participant learning goals and pathways that support active engagement in training.
Build, manage and maintain positive, professional relationships with all partners and stakeholders to provide advice and input into the development and continuous improvement of support and services and to provide a service that is responsive to the needs of participants.
Liaise with internal and external networks and agencies including culturally and linguistically diverse communities to raise the awareness of the SEE program and to build networks to support appropriate referrals for participants.
Contribute to the achievement of TAFE Queensland Brisbane's quality policies by encouraging an environment where high quality of work is achieved and is supported by the adherence/development of quality system documentation.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:
Demonstrated knowledge and understanding of the provision of pathway guidance, student support, or similar, to a diverse range of participants, to enhance engagement and attendance.
Demonstrated knowledge of career, study and employment options and the provision of appropriate career education.
Works collaboratively with a broad range of internal and external clients and stakeholders including people from diverse cultural and linguistic backgrounds to support training goals.
Highly developed communication skills, including ethical problem-solving skills, to provide information and support to participants on matters such as personal problems, learning difficulties, behavioral change and special requirements, whilst preserving rights to privacy.
Highly developed interpersonal, liaison and communication skills to communicate with stakeholders, manage relationships and engage with community groups and support services.

Highly Desirable Requirements

studies in Community Services or Career Development.

How to apply

A detailed resume;
A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
The contact details for two referees (one of whom is your current supervisor)

Closing date: 03 January 2025

Job Reference Number: TQ2024-1372

For further information, pl