Aps3 Participant Support Officer

3 days ago

Gold Coast, Australia HAYS Full time

Job opportunity high-profile Federal Government agency

**Your new company**

Join a high-profile Federal Government agency as an APS3 Participant Support Officer on an 18-month contract with possible extension.

**Your new role**

The APS3 Participant Support Officer position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

Responsibilities of the role include but are not limited to:

- Managing and resolving participant matters by actioning planning tasks.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks.
- Resolving customer enquiries, providing information and/or referring customers to appropriate Government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback.

**What you'll need to succeed**
- Excellent verbal, written and interpersonal communication skills
- Previous experience within Government or Disability highly advantageous
- Able to work autonomously and as a team
- High level of attention to detail and data accuracy
- Ability to manage multiple priorities
- You must be an Australian Citizen to be eligible for this position

**What you'll get in return**

In return, you will be offered a 18-month contract with the possibility of an extension. You will be joining a dynamic and collaborative team that is based centrally on the Gold Coast.

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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