Investment Operations Analyst

**Overview**
- The required work hours for this role is **7am - 3.30pm**.

The Investment Operations Team is responsible for the regular reporting of amounts to be invested/redeemed with Custodians for the cash flows of Superannuation funds under management. The team is responsible for daily or otherwise entry of Unit Prices and Crediting Rates for the Funds under management.

As the Investment Operations Analyst, you will assist the Team Leader in achieving the aims and objectives of the Client Accounting department.

**Key Accountabilities and Main Responsibilities**
- Reporting of cash flows to Funds and Custodians on a daily/weekly basis, as well as on an ad-hoc basis to investment managers within agreed timings
- Daily reconciliation of all cash flow reporting and investigation of transactional discrepancies with parties e.g. Custodians
- Attending to Custodian and Client queries
- Loading daily entry of the Unit Prices and Crediting Rates to the administration system
- Coordinating and liaising with Investment Managers/Custodians/Auditors and Clients
- Attending to ad-hoc projects relating to business initiatives, client driven changes and tasks as directed by Manager (eg. process change or improvement initiatives, analytical reviews, reporting enhancements). Understanding changes required and documenting business requirements
- Assisting with testing system changes
- Providing a customer focused service by ensuring fund procedures are maintained and updated when the need arises and follow a consultative process
- Participating as a positive member of the team by co-operating with others to achieve the team’s goals
- Attending to internal and external account queries. Managing and resolving to the level required of the task

**Experience & Personal Attributes**

Qualifications & Experience Required
- Experience in the financial services industry preferably with custodian background
- Ideally degree qualified in a commercial/finance discipline
- Strong understanding of financial markets and settlement procedures across multiple asset sectors
- A very strong eye for detail and high accuracy in processing information
- Above average PC skills using Word, Excel and other Accounting Products
- Excellent communication skills and ability to work in a busy team environment
- Ability to work with limited supervision.
- Problem solving skills with the ability to think broadly about impacts on internal and external stakeholders
- Ability to organise and prioritise to ensure that allocated tasks are completed in an efficient, timely manner according to defined quality standards
- Knowledge of Aaspire or similar administration system highly regarded

Skills, Attributes & Behaviours
- Develops relationships with customers to understand their needs
- Committed to the provision of excellent service to customers
- Develops creative solutions to issues and problems
- Constantly works to improve process and service and leads implementation of changes
- Flexible and responsive, able to work to tight deadlines
- Collaborates with other teams to achieve broader goals and objectives
- Attention to detail and accuracy
- Good communication and interpersonal skills

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets - safely, securely and responsibly.

Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value t