Support Operations Lead

1 week ago

Sydney, Australia Hatch Full time

** This role is at Deputy (not for Hatch)**

Hatch is supporting Deputy to find a great Support Operations Lead to join their Customer Support team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Deputy.

**About the role at Deputy**

We are looking for a full-time highly motivated and professional Operations Lead to augment our product support team at Deputy. The outcome of your efforts will be a highly efficient, effective support team, and a delightful customer experience. You will be responsible for driving effectiveness in Support. You’ll be a technical expert in Zendesk system administration, data and business processes as well as connecting various systems together. You’ll also have product sense, to drive continuous improvement in driving better support outcomes.

**Seniority**

Mid Level - A role for someone with some well-developed knowledge and skills they can bring to the role and team. Typically within 2-5 years of experience.

**Responsibilities**
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers
- Customer Support Technology Management - Identify and implement technology to optimize processes and collaboration for customer-facing teams to deliver high-levels of support
- Customer Support Team Training - Provide ongoing training, support, and coaching to help customer support teams achieve their goals and objectives

**Strengths**
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Problem solving - Identifies problems and develops logical solutions that address the problems
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Deputy.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

Pay: $60,000.00 - $120,000.00 per year

Schedule:

- Day shift

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