Operations Lead

**About us**:
Endeavour Group was created in 2020 through the restructure and merger of the Woolworths Group drinks and hospitality businesses. With a strong track record of growth, combined these businesses form the leading customer franchise in drinks and hospitality in Australia.

United behind a common purpose of ‘Creating a more sociable future together’, we are a 28,000+ strong team with more than 1600 stores and 330 hotels nationally, including leading brands such as Dan Murphy’s, BWS and ALH Hotels.

Endeavour Group has separated from Woolworths during calendar year 2021 and is well-positioned as an ASX Top 50 Company. Join the team at an exciting time in their evolution

**About the Opportunity**
- As part of Simpler for Hotels, support the introduction of Activity Based Rostering and Labour Standards into Hotel Operations.
- Work as part of the Simpler for Hotels team to ensure that activity based rostering transition for hotel operations is successful. Identifying opportunities in business process maps and rostering principles, with all planned process changes applied in line with venue deployment plans - supporting the consistent venue, with a great team rostering solution experience and Voice of Guest metrics.
- To support and challenge the delivery of wage budget outcomes that enable compliant venue rostering through the implementation of labour standards.
- To partner with People team, State, Operations and Venue Managers to implement activity based rostering using tools to support a team first implementation.
- Partner with State Managers and Operations Managers and complete analytics required to identify opportunities and support workforce planning across retail operations
- Support the delivery of process change that challenges the cost of doing business, by identifying and valuing opportunities for improvement. This includes effectively collaborating with a broad range of key business stakeholders.
- Coach, support and develop the Venue Operations Teams and Business Partners on activity based rostering best practices, ensuring that the venues implement and embed the program

**A day in the life of an Operations Lead**
Measure, set and maintain operational productivity targets
- Deploy productivity labour standards which accurately reflect expected venue operational and guest standards,
- Fully understand all proposed and developing process changes, providing support to venues to embed the change.
- Support Simpler for Hotels team and partner business teams to implement Activity Based Rostering.

Continuous Process Improvement
- Identify process improvement opportunities that reduce the cost of doing business within a range of productivity targets
- Support multiple business stakeholders to drive maximum value from improved rostering by day processes.
- Support Simpler for Hotel, Brand Finance and Operations teams to identify underlying performance opportunities that are preventing venues from delivering to the labour standard.

People, Leadership and Culture
- Openly contributes to the success needs of the team before self, and is unafraid to positively challenge stakeholders at all levels.
- Builds strong collaborative relationships with key stakeholders.
- Encourages an environment of support and guidance within the workplace, with effective change management skills that supports business agility

**What you’ll need to succeed**
- Hospitality sector business experience, with an ability to understand and challenge processes.
- Experience in leading and coaching people to achieve overall project requirements.
- Extensive experience in completing significant rostering at an area level within a retail environment
- Experience and strength in facilitating workshops and training sessions to various groups of stakeholders
- Knowledge and understanding of time and attendance systems.
- Ability to understand and effectively interpret Enterprise Agreements and Awards.
- Strong planning and organisational skills with ability to work independently, and across video conferencing as appropriate.
- Able to travel interstate and within state.

Experience working within a Project and Transformation environment with an ability to engage and influence key stakeholders, and work extensively with external business suppliers would also be highly desirable

**What's in it for you?**
- Excellent remuneration package and flexible working in every sense. We value our people
- Everyday Rewards plus card - access exclusive employee discounts across Woolworths, BigW and Endeavour Group brands (BWS, Dan Murphy’s etc) and 50% off food at ALH venues.
- Our innovative ways of working include headspace mornings once a month (no meetings company-wide)
- Opportunity to partner alongside bright minds and genuine investment in leading technologies
- Career progression to help you realise your potential. As our business grows so do the opportunities for our people
- Work with an industry-leading team and be a part