Managed Services Consultant Level 1

4 days ago


Melbourne, Australia Brennan IT Full time

**Brennan. Where true performance thrives.**
At Brennan, we believe that _how_ technology is delivered is every bit as important as _what_ the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.
It’s a claim backed by our **True Performance System** - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

**Why join Brennan**
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

**True rewards**
In addition to competitive remuneration, Brennan offers extensive benefits, including:

- Training and certification bonuses
- Culture Awards that recognise excellence
- Brennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
- Vibrant, fun social activities
- Discounted hardware and software
- An environment that embraces learning and development

**The Role**
As part of our continued growth, Brennan is seeking a dynamic, energetic and customer-facing Managed Services Consultant L1 (Desktop Support Engineer) in Melbourne.

As a key member of the Managed Services team, you will be providing onsite and remote 1st-level support to our Managed Services client in Melbourne. The role requires a reasonable degree of technical skill across a broad range of areas in IT infrastructure and a good understanding of ITIL processes.

**Your day-to-day responsibilities**:

- Provide L1 support for service delivery teams and resolve technical issues
- Provide onsite support at client locations on behalf of service delivery teams and resolve technical issues
- Proactively managing our client's IT environments
- Conducting problem management to ensure the root cause of issues is addressed
- Take ownership of your assigned clients, and ensure we deliver excellence in customer service
- Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
- Maintain effective communications with your clients

**What skills and experience we are looking for**:

- Minimum of 2 years IT experience
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills
- Proven ability to work within and across teams
- Industry based certifications
- Installation and management of peripheral devices
- User account maintenance
- Desktop and End User Support
- Ability to service on Site Contracted Requirements

**Note**: As part of our hiring process, you will be required to undertake a technical test and a National Criminal History Check.

**Brennan** is an equal opportunity employer.



  • Melbourne, Australia Allianz Australia Full time

    **MOTOR CLAIMS SERVICE CONSULTANT - CUSTOMER & OPERATIONS - MULTIPLE LOCATIONS** - Multiple positions available. - 4-6 weeks of hybrid training. - Hybrid working environment. - Ability to work a rotating roster between the hours of 8am-6.30pm (**local time based on your location**) - Ability to work a training roster from 9am-5.30pm (**AEST** time) -...

  • Service Desk Analyst

    2 weeks ago


    Melbourne, Australia Public Sector People Full time

    $45-$50 per hour + super. - Level 1 and 2 support, - 3-month contract. Are you an experienced Service Desk Officer looking for an exciting opportunity to make a difference? Our client, a reputable organization in the public sector, is seeking a skilled and motivated individual to join their team as a Service Desk Officer - Level 1 and 2. This is a 3-month...


  • Melbourne, Australia Allianz Australia Full time

    **Claims Service Consultant (Third Party Settlements) | Customer & Operations | Multiple Locations** - Multiple positions available. - 4-6 weeks of remote training. - Hybrid working environment. - Ability to work a rotating roster. - **Commencement date of 30th June 2025** At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2024...


  • Melbourne, Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time

    Level 3 Service Desk Engineer – KMTechBase pay range: A$100,000.00/yr - A$120,000.00/yrKMTech is a united team of experts who live our values, back each other, and aim to be our clients' MVPs. If you're ready to change the game, this is your opportunity.Why You'll Love Working at KMTechSupportive, high-performing cultureYou'll be surrounded by a team that...


  • Melbourne, Victoria, Australia Kaine Mathrick Tech - Cyber-First Managed Services Full time

    Level 3 Service Desk Engineer – KMTechBase pay range: A$100,000.00/yr - A$120,000.00/yrKMTech is a united team of experts who live our values, back each other, and aim to be our clients' MVPs. If you're ready to change the game, this is your opportunity.Why You'll Love Working at KMTechSupportive, high-performing cultureYou'll be surrounded by a team that...


  • Melbourne, Australia Allianz Australia Full time

    At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work...


  • Melbourne, Victoria, Australia TSA Group - Australia Full time

    Join to apply for the Customer Claims Consultant 1 role at TSA Group - Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant 1 role at TSA Group - AustraliaAs a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims,...


  • Melbourne, Victoria, Australia TSA Group - Australia Full time

    Join to apply for the Customer Claims Consultant 1 role at TSA Group - Australia3 days ago Be among the first 25 applicantsJoin to apply for the Customer Claims Consultant 1 role at TSA Group - AustraliaAs a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims,...


  • Melbourne, Australia HAYS Full time

    Systems Technician | Level 1 | Technical Support | Dandenong | Permanent Opportunity | IT Service Desk Engineer 1st Level IT Support - Leading technologies and flexible working arrangements - Supportive culture with training and collaborative team - Permanent role with excellent salary on offer 3x IT Service Desk Engineer jobs available | South-East...

  • Production Level 1

    2 weeks ago


    Melbourne, Victoria, Australia Tibaldi Australasia Pty Ltd Full time

    PRODUCTION LEVEL 1 AND LEVEL 2 (MEAT SMALLGOODS)Join the Tibaldi team as a Production Level 1 or Production Level 2 based in Clayton, Victoria on either the day or afternoon shift. Full time, Part time and Casual positions are available.Our StoryFounded in 1934, the Tibaldi family of butchers had a dream to provide Australian's with only the finest cuts of...